Remote opportunity at
6senseIT Support Specialist
6sense says its aim is to help companies multiply growth, retention and efficiency. This full-time, remote IT Support Specialist position serves a worldwide staff. The work…
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About This Role
6sense says its aim is to help companies multiply growth, retention and efficiency. This full-time, remote IT Support Specialist position serves a worldwide staff. The work mixes direct help for end users with managing identity systems, cloud applications, device management and AI tools. The specialist handles first- and second-line assistance through tickets, messages and remote sessions for Macs, Windows 11 and collaboration products such as Zoom, Slack, Teams and Microsoft…
Job Description
6sense says its aim is to help companies multiply growth, retention and efficiency. This full-time, remote IT Support Specialist position serves a worldwide staff. The work mixes direct help for end users with managing identity systems, cloud applications, device management and AI tools.
The specialist handles first- and second-line assistance through tickets, messages and remote sessions for Macs, Windows 11 and collaboration products such as Zoom, Slack, Teams and Microsoft 365. Responsibilities also include onboarding and offboarding staff, processing access changes and role transitions, and tracking hardware assets through their lifecycle.
Beyond daily tickets, the role aims to improve IT through scripts, workflow automation, documentation and written procedures. The person helps with Copilot, Claude and similar AI products, with attention to responsible use, and helps occasionally with meeting-room systems, executive requests and company events.
The posting describes an ideal candidate as service-minded, organized, curious about technology and keen to make IT delivery better. Performance is judged on service quality, adherence to service-level targets, knowledge sharing, asset accuracy and contributions to automation. The base pay range is $73,577.25 to $103,913.30.
Responsibilities
- Resolve first- and second-level requests through the ticket queue, chat, email and screen-sharing sessions
- Run staff onboarding, offboarding, access requests and job-change updates
- Operate and fix Okta, Entra ID, single sign-on, multi-factor authentication and related identity services
- Administer cloud tools such as Zoom, Slack, 1Password, GitHub, Workato, Claude Enterprise and Microsoft 365
- Roll out, configure and keep up endpoints with Intune, Iru and CrowdStrike
- Maintain precise asset records and track each device through its lifecycle
- Assist with Microsoft Copilot and Claude adoption while encouraging responsible AI habits
- Write scripts and automated workflows that save manual work
- Draft and update how-to articles, knowledge base content and standard operating procedures
- Lend occasional help for conference-room systems, meetings, executives and company gatherings
Requirements
- Three years or more in technical support roles spanning helpdesk work, service desk or end-user technology support
- Background supporting Apple Mac and Windows computers
- Hands-on familiarity with Teams, Slack, Zoom and Microsoft 365 products
- Understanding of access management concepts, covering directory services, single sign-on and multi-factor authentication
- Experience with device management software like Intune, Iru or comparable MDM tools
- Solid problem-solving, communication and client-service abilities
- Comfortable in a quick-moving environment where most work is remote
- Some scripting or automation skill in PowerShell, Bash, Python, Workato or similar
- Curiosity about AI assistants such as Microsoft Copilot and Claude
- Careful, takes ownership and pursues steady improvement
Qualifications
- Earlier experience running Intune, Iru, Okta or Entra ID as an administrator
- Use of Workato or other automation builders for workflows
- Involvement with AI platform oversight and governance
- Certifications in ITIL or in Okta, Microsoft, Apple or security fields
- Past work with senior leaders and teams spread across regions
Core Skills
Benefits
- Medical coverage plus life and disability insurance
- 401(k) with company match
- Public holidays, quarterly personal wellness days and paid time off
- Paid leave for new parents
- Equity awards
- Equipment and help setting up a home or office workspace
- LinkedIn Learning and quarterly wellness sessions
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes. The listing describes a remote-first role. It does not name eligible states or countries.
What salary is offered?
The base range is $73,577.25 to $103,913.30. The posting says actual pay may vary by location and experience and may include bonus or stock components.
What experience is required?
The posting asks for three or more years of IT support work across help desk and end-user computing roles, with Mac and Windows experience.
Is this a full-time position?
Yes. The listing describes a full-time role.
How do I apply?
The listing links to an application page on WeWorkRemotely.
Sample Interview Questions
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