Opportunity at
SutherlandJapanese Bilingual Customer Service Associate | Music Streaming Services | Shaw
This on-site role in Shaw, Philippines, is for a bilingual Japanese Customer Service Associate supporting a music streaming account. The associate handles English and Japanese contacts…
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About This Role
This on-site role in Shaw, Philippines, is for a bilingual Japanese Customer Service Associate supporting a music streaming account. The associate handles English and Japanese contacts across email, chat and calls, helps with subscriptions and account sign-up, and processes cancellation requests.
Job Description
This on-site role in Shaw, Philippines, is for a bilingual Japanese Customer Service Associate supporting a music streaming account. The associate handles English and Japanese contacts across email, chat and calls, helps with subscriptions and account sign-up, and processes cancellation requests.
Responsibilities
- Provide bilingual English and Japanese support across channels
- Resolve customer issues using the tools provided
- Keep accurate records of each contact in the systems
- Complete assigned tasks within the set time frame
Requirements
- At least 2 years of college, or high school graduation plus relevant work experience
- Excellent English and Japanese written and verbal communication
- Working knowledge of computers
Qualifications
- Good customer service and problem-solving skills
- Ability to meet specific daily targets for key result areas
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
Yes. The posting lists the role as on-site in Shaw, Philippines.
Which languages are needed?
Excellent English and Japanese written and verbal communication skills are required.
Is salary information provided?
No. The posting does not state a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.