Remote opportunity at
RainFocusJunior Client Success Specialist (Remote)
RainFocus seeks a remote Junior Client Success Specialist to join the Client Success Management team. The software company builds a platform used by major global brands…
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About This Role
RainFocus seeks a remote Junior Client Success Specialist to join the Client Success Management team. The software company builds a platform used by major global brands like Adobe, Cisco, and IBM to manage virtual, hybrid, and in-person events. In this position, the professional focuses primarily on establishing, maintaining, and auditing Budget to Actual artifacts. This opportunity suits an organized individual aiming to build a career in client success and account…
Job Description
RainFocus seeks a remote Junior Client Success Specialist to join the Client Success Management team. The software company builds a platform used by major global brands like Adobe, Cisco, and IBM to manage virtual, hybrid, and in-person events. In this position, the professional focuses primarily on establishing, maintaining, and auditing Budget to Actual artifacts.
This opportunity suits an organized individual aiming to build a career in client success and account operations. About eighty percent of the daily work involves B2A management, while the remaining twenty percent supports team operations through administrative workflow audits and routine tracking.
New hires spend the first thirty days completing onboarding and shadowing leadership. By day sixty, the specialist takes full ownership of B2A creation and begins weekly audits, and by day ninety, they establish a standardized auditing process for recurring tasks.
Responsibilities
- Partner with leadership to create and update Budget to Actual documentation for client accounts
- Perform structured audits of B2As to verify alignment with active contracts, scopes, and schedules
- Monitor deliverable completion against B2A milestones and report potential risks
- Organize central repositories, knowledge bases, and tools according to B2A standards
- Audit recurring administrative tasks like account health updates and scores for quality control
- Identify administrative gaps and recommend streamlined templates, checklists, or procedural updates
- Maintain weekly and monthly operational scorecards regarding B2A completion and compliance
- Assist team members with ad-hoc administrative duties, cross-functional handoffs, and risk report analysis
Requirements
- Possess a bachelor degree or equivalent professional experience
- Demonstrate one to two years of background in an analytical, customer service, or administrative position
- Show proficiency with standard office productivity tools including Microsoft Office Suite and Google Workspace
- Exhibit strong Excel or Google Sheets skills covering data entry, basic formulas, filtering, and cross-referencing
- Maintain exceptional attention to detail for data and document auditing
- Apply an analytical mindset to map agreements to internal operational tasks
- Communicate clearly in written and verbal formats across leadership and sales directors
- Manage time independently to prioritize tasks and meet recurring audit deadlines
Qualifications
- Familiarity with CRM systems such as Salesforce
Core Skills
Benefits
- Competitive salary
- Competitive benefits
- 401k
- Generous paid time off
- Team building activities
Frequently Asked Questions
Is this position remote?
Yes, this is a remote role at RainFocus.
What is the employment type?
The posting does not specify the employment type.
What is the salary for this role?
The salary is not stated in the job posting.
What core skills are required?
Candidates need one to two years of analytical, customer service, or administrative experience, a bachelor degree or equivalent, strong Excel or Google Sheets abilities, and proficiency with office productivity tools.
Sample Interview Questions
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