Opportunity at
One Acre FundJunior ITSM Technician Intern
One Acre Fund is currently hiring a Junior ITSM Technician Intern to join their team. Founded in 2006, this organization supports millions of smallholder farmers across…
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About This Role
One Acre Fund is currently hiring a Junior ITSM Technician Intern to join their team. Founded in 2006, this organization supports millions of smallholder farmers across Africa by supplying agricultural inputs, financing, and training to boost farm productivity and household incomes. This internship is part of the Young Professionals Program, which provides high-performing African graduates with substantive work assignments and hands-on operational experience. The selected intern will assist with service…
Job Description
One Acre Fund is currently hiring a Junior ITSM Technician Intern to join their team. Founded in 2006, this organization supports millions of smallholder farmers across Africa by supplying agricultural inputs, financing, and training to boost farm productivity and household incomes.
This internship is part of the Young Professionals Program, which provides high-performing African graduates with substantive work assignments and hands-on operational experience. The selected intern will assist with service desk operations, deliver introductory IT support, manage service requests, and resolve basic technical incidents under supervision. Key duties involve troubleshooting hardware and software, handling user accounts, and maintaining accurate ticket records.
Candidates will benefit from weekly check-ins, mentorship, performance feedback, and periodic career reviews to discuss professional goals. The position is based in Kigali, Rwanda or Kakamega, Kenya, and is open exclusively to citizens or permanent residents of those two countries. Applicants must submit their materials by January 20, 2027, as hiring is conducted on a rolling basis.
Responsibilities
- Adhere to established service desk policies and guidelines
- Provide initial-level support for basic user questions under supervision
- Escalate complicated problems to higher-tier technicians
- Communicate with users to deliver status updates and clarify straightforward problems
- Follow troubleshooting procedures for hardware, software, and user errors
- Log essential details in the ticketing system to maintain accurate documentation
- Resolve common service requests including hardware troubleshooting, software assistance, user licensing, and account setup
- Guide users through training and error resolution
Requirements
- Must be a citizen or permanent resident of Kenya or Rwanda
Qualifications
- Foundational IT knowledge and basic troubleshooting capabilities
- Familiarity with ITIL foundations and ITSM concepts
- Comprehension of organizational technology policies and service desk procedures
Core Skills
Benefits
- Reasonable stipend provided for the duration of the internship contract
- Housing location assistance for fellows based in rural areas
- Weekly check-ins, mentorship, and structured training opportunities
- Regular performance feedback and career reviews every one to three months
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of the Junior ITSM Technician Intern position?
The job is located in Kigali, Rwanda or Kakamega, Kenya.
Who is eligible to apply for this internship?
This role is strictly open to citizens or permanent residents of Kenya and Rwanda.
Is compensation provided for this internship?
Yes, interns receive a reasonable stipend for the duration of their contract, and rural-based fellows receive assistance in finding housing.
What is the deadline to apply?
The application deadline is January 20, 2027, though hiring is conducted on a rolling basis.
Sample Interview Questions
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