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SutherlandKorean Bilingual Customer Service Associate | Music Streaming Services | Shaw
Sutherland is hiring a bilingual Korean Customer Service Associate in Shaw, Philippines, for a music streaming account. The associate supports English and Korean customers across email,…
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About This Role
Sutherland is hiring a bilingual Korean Customer Service Associate in Shaw, Philippines, for a music streaming account. The associate supports English and Korean customers across email, chat and calls, manages subscriptions and registrations, and processes cancellation requests.
Job Description
Sutherland is hiring a bilingual Korean Customer Service Associate in Shaw, Philippines, for a music streaming account. The associate supports English and Korean customers across email, chat and calls, manages subscriptions and registrations, and processes cancellation requests.
Responsibilities
- Provide bilingual English and Korean support across live and non-live channels
- Handle email, chat and call contacts using the provided tools
- Record required customer details accurately in the systems
- Report contact activity accurately to the supervisor or lead
Requirements
- At least 2 years of college, or high school graduation plus relevant work experience
- Excellent English and Korean written and verbal communication
- Working knowledge of computers
Qualifications
- Good customer service and problem-solving skills
- Ability to meet daily targets for key result areas
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The posting lists an on-site location in Shaw, Philippines.
What language skills are required?
Excellent English and Korean written and verbal communication skills are required.
Is a salary stated?
No. The posting does not mention a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.