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WiseKYC Operations Team Lead - Deactivations
Wise is hiring a Team Lead for KYC Operations to oversee its newly created Deactivations Team in Hyderabad. In this on-site, full-time role, the selected candidate…
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About This Role
Wise is hiring a Team Lead for KYC Operations to oversee its newly created Deactivations Team in Hyderabad. In this on-site, full-time role, the selected candidate will guide a group of senior analysts focused on enhanced due diligence and risk assessment. The position involves shaping team processes, designing operational strategies, and building the function from the ground up. Key duties include managing people, driving performance metrics, providing quality assurance, and…
Job Description
Wise is hiring a Team Lead for KYC Operations to oversee its newly created Deactivations Team in Hyderabad. In this on-site, full-time role, the selected candidate will guide a group of senior analysts focused on enhanced due diligence and risk assessment. The position involves shaping team processes, designing operational strategies, and building the function from the ground up. Key duties include managing people, driving performance metrics, providing quality assurance, and acting as a subject matter expert on financial crime and regulatory compliance.
This opportunity suits an inspiring leader who thrives in fast-paced environments and has a strong background in financial crime prevention and team management. The ideal professional will excel at coaching talent, refining operational workflows, and collaborating with stakeholders while upholding regulatory standards and protecting the financial ecosystem.
Responsibilities
- Lead and motivate a team of KYC analysts while fostering accountability and continuous learning
- Coach staff and design development plans, career map check-ins, and performance recommendations
- Identify process improvement opportunities and collaborate with other operational teams to boost efficiency
- Handle complex, high-risk cases and escalations, communicating directly with customers via email, phone, or video call
- Track team performance metrics to ensure quality standards and key performance indicators are met
- Conduct regular one-on-one coaching sessions and run team meetings to share best practices
- Train staff on operational topics and apply a risk-based approach to prevent financial crime
- Perform deep dives into problematic cases, find root causes, and present solutions to senior leadership
- Maintain a robust quality assurance framework by reviewing casework and analyzing quality metrics
- Communicate initiatives and reports clearly to stakeholders across appropriate platforms
Requirements
- Over five years of experience in KYC, AML, financial crime, compliance, or related fields within financial services
- Minimum of two years of operational experience, preferably within CDD, EDD, AML, or risk assessment
- One to two years of experience leading small to medium-sized teams
- Fostered understanding of KYC and AML regulatory frameworks
- Ability to utilize analytics tools such as Looker or Superset
- Excellent written and verbal English communication skills
Qualifications
- Bachelor degree in Business Administration, Finance, Law, or a related field
- ICA, CAMS, or an equivalent EDD or AML focused certification
- Additional language skills
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
This full-time position is located in Hyderabad and is on-site.
What experience is required to apply?
Applicants need over five years of experience in KYC, AML, financial crime, compliance, or a related field within financial services, with at least two years in operations and one to two years of leadership experience.
Are there specific educational or certification requirements?
A bachelor degree in Law, Finance, Business Administration, or a related field is required, along with an ICA, CAMS, or equivalent EDD or AML focused certification.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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