On-site opportunity at
CanonicalLinux Desktop Support Engineer (London UK office)
Canonical seeks a Linux Desktop Support Engineer to work on-site at the London, UK office. This position involves delivering technical support to customers and employees, owning…
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About This Role
Canonical seeks a Linux Desktop Support Engineer to work on-site at the London, UK office. This position involves delivering technical support to customers and employees, owning cases from initial qualification to resolution, and providing audiovisual support for office conferences and events. Practitioners in this role will guide external engineering teams through open-source challenges, participate in weekend working rotations, and maintain accessibility in knowledge base articles. Canonical is a global provider…
Job Description
Canonical seeks a Linux Desktop Support Engineer to work on-site at the London, UK office. This position involves delivering technical support to customers and employees, owning cases from initial qualification to resolution, and providing audiovisual support for office conferences and events. Practitioners in this role will guide external engineering teams through open-source challenges, participate in weekend working rotations, and maintain accessibility in knowledge base articles.
Canonical is a global provider of open-source software and operating systems, publishing the Ubuntu platform utilized in cloud computing, data science, artificial intelligence, IoT, and enterprise technology. The company employs over 1,100 people across more than 75 countries, operating primarily through distributed collaboration with twice-yearly in-person team sprints.
Responsibilities
- Partner directly with customers across remote sessions, ticketing, and live conversations to resolve technical roadblocks
- Collaborate with internal engineering teams and regional peer groups to connect code fixes with customer satisfaction
- Manage support cases personally while ensuring transparent and predictable communication
- Guide customers through Ubuntu development lifecycles and fix timelines
- Author and maintain knowledge base articles for the open-source community
- Take part in a regular weekend working rotation
- Provide AV support for office conferences and events at the London facility
Requirements
- Exceptional written and spoken English communication skills
- Practical, hands-on experience supporting Linux systems
- Familiarity with at least three technology areas including virtualization, containers, storage ecosystems, or system networking
- Basic programming logic skills in any language
- Ability to analyze stack traces and logs to identify OS or application-level bugs
Qualifications
- An undergraduate degree in a technical subject or an alternative chosen path
- Strong academic track record from high school and university
Core Skills
Benefits
- Annual compensation reviews
- Performance-driven annual bonus or commission
- Personal learning and development budget of USD 2,000 per year
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations for team sprints and long-haul company events
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or on-site?
This role is office-based at the Canonical London, UK office.
What is the employment type?
The posting states that the position is full-time, though specific hours are not detailed beyond a regular weekend working rotation.
What salary is offered for this position?
The salary is not stated in the job posting, though the company conducts annual compensation reviews and offers performance-driven bonuses or commissions.
What are the educational requirements?
Candidates must have an undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path, along with an exceptional academic track record.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.