Remote opportunity at
Dynatron SoftwareManager, Client Success
Dynatron Software provides an AI-powered Fixed Ops data intelligence platform, methodology, and coaching to help automotive dealerships grow revenue, expand margins, and increase retention. The company…
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About This Role
Dynatron Software provides an AI-powered Fixed Ops data intelligence platform, methodology, and coaching to help automotive dealerships grow revenue, expand margins, and increase retention. The company is currently experiencing rapid growth and is looking for a Manager, Client Success to guide its most strategic and valuable enterprise accounts. This remote-first position carries direct accountability for Gross Revenue Retention and Net Revenue Retention. The role suits a data-driven leader capable of…
Job Description
Dynatron Software provides an AI-powered Fixed Ops data intelligence platform, methodology, and coaching to help automotive dealerships grow revenue, expand margins, and increase retention. The company is currently experiencing rapid growth and is looking for a Manager, Client Success to guide its most strategic and valuable enterprise accounts. This remote-first position carries direct accountability for Gross Revenue Retention and Net Revenue Retention.
The role suits a data-driven leader capable of balancing high-touch client engagement with operational scalability. The selected candidate will build and execute engagement strategies, establish renewal forecasts, and lead a high-performing team responsible for complex, multi-stakeholder relationships. By leveraging product utilization metrics and customer health indicators, the manager will proactively identify risks and expansion opportunities across the enterprise portfolio.
Success in this position means delivering predictable retention metrics, transforming customer insights into actionable account plans, and fostering strong cross-functional collaboration with sales, product, and executive leadership.
Responsibilities
- Manage Net Revenue Retention and Gross Revenue Retention across the enterprise client portfolio
- Design and execute the strategy for account segmentation, engagement, executive relationships, and service expectations
- Establish structured renewal and retention forecasting practices to monitor revenue risk and account health
- Collaborate with sales and go-to-market teams to spot and close account expansion opportunities
- Guide team members through complex client escalations, negotiations, and stakeholder challenges
- Monitor key performance indicators covering product adoption, time-to-value, and customer engagement
- Optimize customer success technology, reporting dashboards, and CRM workflows to boost team effectiveness
Requirements
- Minimum of 8 years of experience in customer success, strategic accounts, enterprise account management, or a related function within a high-growth B2B SaaS company
- Extensive background handling large, complex enterprise accounts featuring substantial annual recurring revenue and multiple stakeholders
- Proven track record of improving net revenue retention, gross revenue retention, and customer health metrics
- At least 3 years of direct experience leading, coaching, and developing customer-facing professionals
- Strong proficiency with customer success platforms and CRM tools such as Salesforce, ChurnZero, or Gainsight
Qualifications
- Prior background working within automotive retail, dealership operations, or fixed operations
- Familiarity with business intelligence, advanced analytics, or product utilization software
- Experience managing complex enterprise renewals and expansions involving multiple stakeholders
- Familiarity with AI-driven customer intelligence tools and predictive health scoring
Core Skills
Benefits
- Comprehensive vision, dental, and health insurance
- Equity participation through the Dynatron Equity Incentive Plan
- 401(k) plan featuring a competitive company match
- Flexible vacation policy alongside 11 paid holidays
- Employer-paid life, short-term, and long-term disability insurance
- Home office setup support
- Ongoing opportunities for professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role operates within a remote-first working environment.
What is the compensation for this role?
The position features a base salary of $120,000 per year along with variable compensation of $54,000 per year.
What experience is required for applicants?
Applicants must have at least 8 years of experience in enterprise account management, customer success, or strategic accounts within a high-growth B2B SaaS environment, including a minimum of 3 years of direct leadership experience.
Sample Interview Questions
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