Opportunity at
SwiggyManager-Consumer Insights & Research
This full-time, on-site research post in Bengaluru leads consumer insight work at Swiggy, converting customer behavior into direction for product, business, growth, marketing and customer experience…
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About This Role
This full-time, on-site research post in Bengaluru leads consumer insight work at Swiggy, converting customer behavior into direction for product, business, growth, marketing and customer experience teams. The manager runs studies alone or with research agency partners and circulates what they find across the company. The work covers brand tracking, Net Promoter Score and customer pulse surveys, hands-on field immersions, and helping product and business colleagues introduce new services, features…
Job Description
This full-time, on-site research post in Bengaluru leads consumer insight work at Swiggy, converting customer behavior into direction for product, business, growth, marketing and customer experience teams. The manager runs studies alone or with research agency partners and circulates what they find across the company.
The work covers brand tracking, Net Promoter Score and customer pulse surveys, hands-on field immersions, and helping product and business colleagues introduce new services, features and products. The manager is also expected to bring current AI tools into daily research practice.
The job leans toward quantitative analysis yet expects competence in both qualitative and quantitative methods. The person takes projects from start to finish, drafting questionnaires and discussion guides, carrying out interviews, setting the analysis plan and presenting outcomes to leadership. Earlier experience running large quantitative studies is valued, and familiarity with online or technology businesses is an advantage.
It suits an independent self-starter with at least five years in consumer insight or user research who is happy working in an entrepreneurial setting.
Responsibilities
- Plan and carry out research alone or alongside agency partners
- Bring the customer's voice to the product, business and growth functions as well as marketing and CX
- Support the rollout of new services, features and products
- Lead brand tracking, Net Promoter Score and customer pulse surveys
- Conduct deep consumer immersions in the field
- Use AI tools and methods in everyday research tasks
Requirements
- At least 5 years in consumer insight or user research
- Competence in qualitative and quantitative methods, with a quantitative lean
- Capacity to run projects independently, from guides and interviews to analysis plans
- Strong analytical, planning and multitasking abilities
Qualifications
- Track record of leading large-scale quantitative research
- Exposure to online or technology industries
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The job is based in Bengaluru and is an on-site role.
Is this a full-time position?
Yes, the posting lists it as full-time.
What experience is required?
The posting asks for at least 5 years in consumer insight or user research, with strong quantitative skills.
Is salary mentioned?
The posting does not specify a salary.
Sample Interview Questions
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