Remote opportunity at
SOCiManager, Customer Success - Property
SOCi seeks a Manager, Customer Success - Property to lead, coach, and support a team of Customer Success Managers. The position centers on daily team leadership,…
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About This Role
SOCi seeks a Manager, Customer Success - Property to lead, coach, and support a team of Customer Success Managers. The position centers on daily team leadership, establishing best practices, and ensuring clients achieve measurable value from their software investment. This role specifically oversees accounts operating within Multifamily Property Management, guiding staff through complex industry dynamics, mergers and acquisitions of properties, and shifting regulations. SOCi operates as an AI-powered marketing technology…
Job Description
SOCi seeks a Manager, Customer Success - Property to lead, coach, and support a team of Customer Success Managers. The position centers on daily team leadership, establishing best practices, and ensuring clients achieve measurable value from their software investment. This role specifically oversees accounts operating within Multifamily Property Management, guiding staff through complex industry dynamics, mergers and acquisitions of properties, and shifting regulations.
SOCi operates as an AI-powered marketing technology provider for multi-location enterprises, featuring proprietary Genius AI and Genius Agents. Recognized by Fast Company as an innovative company, the organization partners with nearly one thousand major brands to automate local marketing workflows. Founded in 2012, the firm utilizes a globally distributed workforce operating remotely.
The person in this position will monitor performance metrics related to retention, adoption, and customer satisfaction, while collaborating across departments to streamline the client journey and resolve escalations. The base salary range is $100,000 to $130,000 per year, supplemented by bonuses or commission depending on individual qualifications.
Responsibilities
- Manage, coach, and guide a team of Customer Success Managers by setting clear expectations and providing operational feedback
- Track team performance metrics concerning retention, adoption, engagement, and customer satisfaction
- Assist staff in formulating and implementing Success Plans to achieve client outcomes and reduce risk
- Help maintain multi-threaded account relationships and advise clients through property mergers, acquisitions, and regulatory changes
- Support high-volume property accounts through standardized processes and cross-functional alignment
- Collaborate with sales, implementation, support, and product departments to guarantee a cohesive client experience
- Coordinate internal communication and resolution for customer escalations
Requirements
- One to two years of people management or team lead experience
- Five or more years of Customer Success experience
- Experience working with or directly inside the multifamily property sector
- Understanding of operational requirements and stakeholder dynamics within the property industry
- Strong analytical, organizational, and problem-solving abilities
- Capacity to collaborate across departments to resolve issues
- Interpersonal and consultative communication skills
- Ability to work 100 percent remotely
Core Skills
Benefits
- Health, dental, and vision insurance plans
- Wellness incentives
- 401(k) plan featuring employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Employee engagement programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a 100% remote opportunity where team members work from home around the globe.
What is the salary range for this role?
The base salary ranges from $100,000 to $130,000 per year, plus bonuses or commission determined by relevant experience, skills, and education.
What experience is required to apply?
Candidates must have 1 to 2 years of people management or team lead experience, at least 5 years of Customer Success experience, and background working within or directly alongside the multifamily property industry.
What benefits are provided?
Full-time permanent employees receive health, dental, and vision insurance, wellness incentives, a 401(k) with employer match, flexible paid time off, quarterly wellness days, paid holidays, and employee engagement programs.
Sample Interview Questions
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