Remote opportunity at
AffirmManager, Fraud Operations
Affirm is hiring a remote Manager, Fraud Operations to lead and develop specialized pods handling compliance and dispute processes. This strategic leadership position oversees people managers…
Career Tools
About This Role
Affirm is hiring a remote Manager, Fraud Operations to lead and develop specialized pods handling compliance and dispute processes. This strategic leadership position oversees people managers and individual contributors, driving operational excellence, high performance, and scalable efficiency within the organization. Affirm operates as a remote-first financial technology company offering clear and predictable payment solutions with transparent terms and no hidden fees. This role suits an experienced fraud management leader who…
Job Description
Affirm is hiring a remote Manager, Fraud Operations to lead and develop specialized pods handling compliance and dispute processes. This strategic leadership position oversees people managers and individual contributors, driving operational excellence, high performance, and scalable efficiency within the organization. Affirm operates as a remote-first financial technology company offering clear and predictable payment solutions with transparent terms and no hidden fees.
This role suits an experienced fraud management leader who thrives in a fast-paced environment and excels at translating business goals into actionable team strategies. The chosen candidate will act as a primary escalation contact, optimize investigator workflows, and foster an inclusive workplace culture centered on professional growth. Responsibilities span performance tracking, cross-functional alignment, risk event resolution, and coaching.
Responsibilities
- Coach and develop people leaders and individual contributors across multiple specialized pods
- Monitor productivity, service levels, quality, and customer outcomes to drive team performance
- Partner with the recruitment team to onboard and retain top talent
- Design and implement operational strategies and roadmaps to enhance efficiency and compliance
- Manage queue health through data-driven burn down plans and maintain operational buffers
- Translate overarching business targets into clear objectives for assigned teams
- Resolve systemic issues by collaborating with cross-functional partners
- Serve as the final escalation point for complex user, merchant, and internal stakeholder challenges
Requirements
- At least 6 years of direct experience in fraud risk detection, prevention, or disputes within the tech or FinTech sector
- At least 5 years of background in fraud management or related people leadership, including managing senior individual contributors or managers
- Demonstrated history of driving large-scale operational transformations with measurable impacts on quality, customer experience, and efficiency
- Experience in strategic planning, prioritization, and risk management
- Executive-level communication and stakeholder alignment skills
Qualifications
- Experience managing AI project-driven initiatives such as automation, agent assist, or AI-enabled tooling
- Familiarity with continuous improvement methodologies, Lean Six Sigma, and data-driven frameworks
- Working knowledge of querying and scripting languages like Python or SQL
Core Skills
Benefits
- 100% subsidized medical coverage for employees and dependents, along with dental and vision plans
- Monthly stipends dedicated to health, wellness, and technology expenses
- Flexible time off combined with a generous holiday calendar
- Employee stock purchase plan allowing discounted stock purchases
- Base pay range tied to location, skills, and experience
Frequently Asked Questions
Is this position remote?
Yes, Affirm is a remote-first company and this role can be performed from almost anywhere within the country of employment, though new hires are invited to an in-person onboarding experience.
What is the salary range for this role?
The annual base pay ranges from $130,000 to $180,000 for California, Washington, New York, New Jersey, and Connecticut, and from $115,000 to $165,000 for all other U.S. states.
What type of employment is this?
The posting indicates this is a full-time position.
What experience is required for applicants?
Applicants must have at least 6 years of direct experience in disputes or fraud risk prevention and detection within tech or FinTech, plus a minimum of 5 years in fraud management or people management roles.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.