Opportunity at
AshbyManager of Implementations, High Touch - EMEA
Ashby is hiring a Manager of Implementations for its High Touch segment in EMEA. The role leads a team of EMEA-based implementation specialists who serve mid-market…
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About This Role
Ashby is hiring a Manager of Implementations for its High Touch segment in EMEA. The role leads a team of EMEA-based implementation specialists who serve mid-market customers, and it reports to the EMEA Manager of Implementations. The position sits within Ashby's Professional Services group, which is part of the customer success organization. Ashby builds talent software used by talent leaders, recruiters and hiring managers to run their hiring processes. The…
Job Description
Ashby is hiring a Manager of Implementations for its High Touch segment in EMEA. The role leads a team of EMEA-based implementation specialists who serve mid-market customers, and it reports to the EMEA Manager of Implementations. The position sits within Ashby's Professional Services group, which is part of the customer success organization. Ashby builds talent software used by talent leaders, recruiters and hiring managers to run their hiring processes.
The manager oversees implementation experiences aligned to the High Touch segment and helps scope and plan work for prospective customers alongside sales and other teams. Responsibilities include setting milestones and keeping the team on track, building and growing a high-performing group, and tailoring each rollout to the customer's requirements. The manager also defines how implementations should run in the EMEA market and improves processes so they scale without losing quality. Handoffs into Customer Success should leave customers with strong adoption momentum. Remote-first work with travel expected is how the posting frames the role.
The ideal candidate has extensive experience managing onboarding and implementation projects, has led enterprise stakeholders through change management, and understands a complex product, ideally Ashby. Coaching ability, precise communication, data-driven decisions and a habit of challenging assumptions are all expected. The candidate should be a strong customer advocate who keeps engagement high throughout an implementation. Listed perks include open-ended time off (four weeks a year suggested), twelve weeks of family leave paid in full across the US, a budget for equipment and furniture, a ten-year stock option window and a $100 monthly education budget. The posting says competitive compensation is offered but does not list a salary range.
Responsibilities
- Lead the EMEA implementation specialists serving mid-market High Touch customers
- Oversee segment-aligned implementation experiences from kickoff through handoff
- Partner with cross-functional teams to scope and plan work for prospective customers
- Keep implementation projects on track against agreed milestones
- Build and grow a high-performing team that meets high standards
- Define how implementations are delivered in the EMEA market and scale them without losing quality
- Ensure smooth transitions into Customer Success with strong adoption momentum
Requirements
- Extensive experience managing implementation and onboarding projects
- Experience building and leading high-performing teams
- Ability to tailor implementations to customer needs while staying highly engaged
- Comfort in intricate enterprise settings with many stakeholders and shifting priorities
- Experience with change management at scale
- Solid working knowledge of a sophisticated product, Ashby preferred
Qualifications
- Strong coaching ability
- Clear communication and skill at distilling complex concepts
- Data-driven decision making
- Interest in improving internal processes and workflows
Core Skills
Benefits
- Open-ended PTO, with four weeks a year suggested
- Twelve weeks of family leave, paid in full across the US
- Budget for equipment and furniture
- Ten-year stock option exercise window
- $100 monthly education budget, with larger items approved by a manager
- Competitive compensation
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Who does this role report to?
The posting says the role reports into the EMEA Manager of Implementations.
Is the role remote?
Remote-first work with travel expected is how the posting frames the role. No specific office is named.
Is a salary range listed?
The posting says competitive compensation is offered but does not list a range.
What does the interview process include?
A recruiter screen, a hiring manager interview, a mock customer escalation call, final rounds with the VP of Customer Success and cross-functional leaders, and a CEO interview.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.