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AshbySenior Strategic Implementation Specialist - Americas (PST)
Ashby is hiring a Senior Strategic Implementation Specialist for the Americas, working on Pacific Time. The specialist runs the rollout of Ashby's platform for new strategic…
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About This Role
Ashby is hiring a Senior Strategic Implementation Specialist for the Americas, working on Pacific Time. The specialist runs the rollout of Ashby's platform for new strategic customers, most of them enterprises, with the aim of getting them running quickly and achieving the outcomes they want. The role sits within the Professional Services team in Ashby's Customer Success organization and comes early in the customer journey. Ashby sells hiring software to…
Job Description
Ashby is hiring a Senior Strategic Implementation Specialist for the Americas, working on Pacific Time. The specialist runs the rollout of Ashby's platform for new strategic customers, most of them enterprises, with the aim of getting them running quickly and achieving the outcomes they want. The role sits within the Professional Services team in Ashby's Customer Success organization and comes early in the customer journey.
Ashby sells hiring software to people who run recruiting, including talent heads, recruiters and hiring managers. The company treats support and services staff as part of the product, and says it has built a team of platform experts. It states that its annual recurring revenue has grown more than 100 percent a year and that it serves more than 4,000 customers.
The specialist designs and runs implementation plans, aligns stakeholders, communicates project plans and keeps the work on schedule to hit milestones. They advise customers on best practices, guide them through change management, and act as their proactive advocate. Ideal candidates have experience running several complex onboarding projects at once in a high-growth SaaS company, understand configurable products with multi-step workflows and integrations, and can spot patterns that suggest product improvements. Strong communication, a data-driven approach and a coaching style are important. Ashby experience is helpful but not required. The role is remote-first and may require travel. The process includes a recruiter screen, a hiring manager interview, a 60-minute mock call with two implementation specialists, and final conversations with customer success leaders. The posting lists a salary range of USD 165,000 to 185,000 per year.
Responsibilities
- Manage the full rollout of Ashby for new strategic customers, mostly enterprises, from kickoff to go-live
- Build and carry out implementation plans that deliver a positive experience and fast time to value
- Keep the implementation team on track to meet milestones
- Communicate project plans and align stakeholders on the work and its outcomes
- Advise customers on best practices for their use of the software
- Guide customers through change management as they adopt the new system
- Spot recurring customer themes and improve processes to address them
Requirements
- Extensive experience running several complex implementation or onboarding projects at once in a fast-scaling SaaS business
- Strong understanding of configurable products with multi-step workflows and integrations
- Comfortable working remotely as a default and willing to travel
- Strong customer-centric approach and the ability to tailor implementations to specific needs
- Clear communication and the ability to simplify complex concepts into clear themes
- Critical thinking and a solutions-oriented approach rather than relying on what has worked before
- Based on Pacific Time, as the role requires
Qualifications
- Ashby or applicant tracking system experience, which is a plus
- Enjoyment of coaching customers and teammates
- Comfort being both technical and interpersonal in customer-facing work
Core Skills
Benefits
- Competitive compensation
- Stock options with a 10-year window to exercise them
- Unlimited PTO, with four weeks a year suggested by the company
- Twelve weeks of family leave paid in full, for US staff
- Budget for equipment, software and office furniture
- $100 per month education budget, with larger items such as conferences covered with manager approval
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Which time zone is required?
The role is for the Pacific Time Zone, and the posting says candidates located outside it may not be a fit.
What is the salary?
The listing shows USD 165,000 to 185,000 per year, and the posting describes competitive compensation.
Is the role remote?
The posting describes a remote-first setting in which travel may be required.
What does the interview process involve?
A 30-minute recruiter screen, a 45-minute hiring manager interview, a 60-minute mock call with two implementation specialists, a 30-minute customer adoption conversation, a 30-minute interview with the VP of Customer Success and Head of Professional Services, and a 10-minute closing call.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.