Opportunity at
FigmaManager, Order Management
Figma is hiring a Manager, Order Management for its Accounting department's Revenue Operations division. The company builds a collaborative design platform that supports teams throughout the…
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About This Role
Figma is hiring a Manager, Order Management for its Accounting department's Revenue Operations division. The company builds a collaborative design platform that supports teams throughout the product creation lifecycle, from brainstorming to coding and AI iteration. This position sits at the intersection of sales and revenue, overseeing the team responsible for processing contracts into invoices for a worldwide customer base. This full-time position handles daily order workflows, team guidance, quality…
Job Description
Figma is hiring a Manager, Order Management for its Accounting department's Revenue Operations division. The company builds a collaborative design platform that supports teams throughout the product creation lifecycle, from brainstorming to coding and AI iteration. This position sits at the intersection of sales and revenue, overseeing the team responsible for processing contracts into invoices for a worldwide customer base.
This full-time position handles daily order workflows, team guidance, quality control, and cross-functional cooperation. The chosen candidate will direct order processing operations, manage queue performance and service level agreements, and personally resolve intricate escalations. Additionally, the individual will supervise designated offshore knowledge-process-management staff alongside a Senior Order Management Analyst full-time employee, establishing clear performance expectations and growth plans.
The role requires managing user acceptance testing for upcoming SKUs, pricing adjustments, billing system updates, and product launches. It also involves coordinating close procedures at the end of months and quarters while upholding Sarbanes-Oxley controls. This function suits operations professionals experienced in software-as-a-service billing and order-to-cash cycles who excel at cross-functional collaboration and team mentorship.
Responsibilities
- Direct daily order processing tasks spanning contract review, order entry, and invoice generation
- Establish workflow priorities, manage queue health, oversee service level agreements, and handle complex escalations
- Manage, coach, and support designated offshore staff and one Senior Order Management Analyst
- Define review standards, monitor error and backlog trends, and implement procedural or document changes to secure quality
- Lead user acceptance testing for new products, SKUs, pricing models, and billing system releases
- Support monthly and quarterly financial closes through backlog management, reconciliations, and data integrity checks while maintaining compliance
- Partner with Revenue Accounting, Deal Desk, Sales Operations, Legal, Tax, and Billing Engineering to resolve issues
Requirements
- At least five years of professional background in order management, billing operations, revenue operations, or order-to-cash within a software-as-a-service enterprise
- Demonstrated background in people coaching, team coordination, quality ownership, or cross-functional project leadership
- Comprehension of how initial order entry choices affect downstream billing, collections, reporting, and revenue recognition
- Background in directing user acceptance testing or system modifications, including test planning and risk communication
- Operational judgment and communication abilities for managing high-pressure close cycles
Qualifications
- Experience implementing or configuring automation tools such as scripts, queries, workflows, or artificial intelligence to eliminate manual tasks
- Prior experience managing offshore or business process outsourcing personnel within a public company or Sarbanes-Oxley regulated environment
- Previous formal management experience
Core Skills
Benefits
- Equity in the company
- Health, dental, and vision coverage
- Retirement plans featuring company contributions
- Parental leave along with family and reproductive planning support
- Mental health and wellness programs
- Paid time off, flexible paid sick leave, company holidays, and flexible paid time off for exempt workers
- Company recharge days
- Cell phone and home internet stipends
- Lifestyle spending accounts
- Annual bonus plan for eligible non-sales positions
Frequently Asked Questions
What is the location and remote work policy for this role?
This is a full-time role that can be based out of one of Figma's US hubs, such as Austin, or worked remotely from the United States with a preference for Pacific timezone hours. New hires are required to attend in-person onboarding.
What experience is required for this position?
Candidates must have five or more years of experience in order-to-cash, order management, billing operations, or revenue operations at a SaaS company, alongside demonstrated leadership experience and an understanding of downstream billing impacts.
What is the salary range for the Manager, Order Management role?
The annual base salary range is $127,000 to $183,000 USD, with the actual compensation determined by factors such as qualifications, market demands, and work location.
How can applicants request disability accommodations during the hiring process?
Applicants requiring accommodations to apply, interview, or perform essential job functions can reach out to accommodations-ext@figma.com.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.