Opportunity at
GrabManager, Portfolio and Projects
Grab Support in the Philippines is hiring a Manager, Portfolio and Projects in Manila, a full-time, on-site role that leads the country's central project management office.…
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About This Role
Grab Support in the Philippines is hiring a Manager, Portfolio and Projects in Manila, a full-time, on-site role that leads the country's central project management office. The manager screens and prioritizes incoming business requests, governs a portfolio of operational projects in areas such as cost efficiency, customer satisfaction and digital migration, manages resource capacity across in-house and BPO teams, and tracks portfolio-wide OKR impact.
Job Description
Grab Support in the Philippines is hiring a Manager, Portfolio and Projects in Manila, a full-time, on-site role that leads the country's central project management office. The manager screens and prioritizes incoming business requests, governs a portfolio of operational projects in areas such as cost efficiency, customer satisfaction and digital migration, manages resource capacity across in-house and BPO teams, and tracks portfolio-wide OKR impact.
Responsibilities
- Serve as gatekeeper for incoming project requests, scoring feasibility, strategic fit, return on investment and capacity impact.
- Govern the portfolio, setting project standards, milestones, risk frameworks and accountability.
- Manage bandwidth across in-house and BPO teams, and monitor portfolio OKRs for efficiency, cost, service level and satisfaction.
- Mentor the Prioritization and Intake Lead, and align tactical projects with longer-term transformation roadmaps.
Requirements
- 6 to 8 years of program or portfolio management in contact center operations, shared services or tech platforms.
- Experience establishing business intake frameworks, prioritization scoring models and PMO governance.
- 3 or more years working with contact center and support metrics such as cost efficiency, service levels and quality.
- Advanced stakeholder management, negotiation and direct team leadership skills.
Qualifications
- PMP or Lean Six Sigma certification is an advantage.
- Able to defer, re-scope or reject projects when operational capacity is constrained.
Core Skills
Benefits
- Term life insurance and comprehensive medical insurance.
- GrabFlex benefits package, parental and birthday leave, and volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements such as differentiated hours.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based and how is it set up?
The listing states Manila with an on-site setup.
Is a salary stated?
This is a full-time role. The posting does not specify a salary.
What experience is required?
6 to 8 years of program or portfolio management in contact center, shared services or tech platforms, with PMP or Lean Six Sigma as an advantage.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
