Manager, Professional Services Engineers, EMEA

View Company

Role Snapshot

Hiring Now

Work arrangement: Remote
Where applicants may be: Applicants in United States only
Salary: Not specified
Apply by: Not specified
Employment type: Full-time
Experience: Not specified

Added to Jobsiz2h agoEmployer posted Oct 28, 2026

Listing Views0

Applications0

Apply BeforeNo deadline

Career Tools

About This Role

GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, streamline operations, and minimize security and compliance risks. The company is currently seeking a Manager, Professional Services Engineers, EMEA to lead a team of engineers delivering installation, migration, training, and advisory services across Europe. This is a people-first management position requiring technical depth, where the individual will guide personnel, handle complex customer escalations, and contribute directly to…

Job Description

This is a people-first management position requiring technical depth, where the individual will guide personnel, handle complex customer escalations, and contribute directly to hands-on work when necessary. The chosen candidate will collaborate with technical architects, sales, and customer success groups to shape operational rhythms, oversee project health, and drive consistent service delivery in a remote, asynchronous environment. Throughout the first year, the manager will enhance team capabilities and establish scalable delivery frameworks.

This role suits leaders experienced in technical consulting who enjoy guiding practitioners and supporting enterprise customers. GitLab provides full-time team members with flexible paid time off, equity compensation, parental leave, a growth and development fund, and various employee resource groups.

Responsibilities

Manage and lead a team of Professional Services Engineers across Europe to support performance and growth
Conduct regular one-on-ones, coaching, feedback sessions, and career discussions with team members
Oversee delivery outcomes for implementation projects, migrations, advisory services, and statements of work
Track project health, spot delivery risks early, and provide hands-on assistance or escalations when needed
Collaborate with technical architects, engagement managers, sales, and customer success teams on scoping and resourcing
Monitor utilization rates, customer satisfaction scores, and escalation trends to enhance team operations
Act as a senior escalation contact for complicated customer issues while maintaining high service standards
Contribute to ongoing enhancements in professional services processes, tooling, and delivery standards

Requirements

Significant experience leading and developing high-performing technical teams in client-facing settings
Technical background in software delivery, DevSecOps, or platform engineering
Experience managing professional services, implementation delivery, migration programs, or technical consulting for enterprise accounts
Demonstrated ability to navigate customer escalations and balance competing priorities
Strong collaboration skills for working alongside cross-functional partners
Comfort working in a fully remote and asynchronous organization with strong written communication abilities
Alignment with company values and a focus on transparency and team trust

Core Skills

Git Communication Excel Sales Recruitment

Benefits

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation and Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Frequently Asked Questions

Answers are based only on the employer’s listing; where it doesn’t say, neither do we.

Is this role remote?

Yes, all roles at GitLab are remote, though certain positions may carry specific location-based eligibility requirements.

What is the employment type?

This position is full-time.

What is the salary for this position?

The provided job posting does not specify a salary.

What kind of experience is required?

Candidates need significant experience leading technical teams in customer-facing environments, a strong technical foundation in areas like DevSecOps or software delivery, and experience managing professional services or implementation delivery for enterprise clients.