Remote opportunity at
TinesManager, Renewals
Tines is looking for a Manager, Renewals to lead a team of Renewal Managers who run commercial renewals across the company's customer base. The job is…
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About This Role
Tines is looking for a Manager, Renewals to lead a team of Renewal Managers who run commercial renewals across the company's customer base. The job is remote and full-time, but the hire has to be based in EST. It suits a commercial leader with a background in SaaS, enterprise software, or customer-facing revenue work who has managed a recurring revenue book and wants to build a scalable renewal function. Tines…
Job Description
Tines is looking for a Manager, Renewals to lead a team of Renewal Managers who run commercial renewals across the company's customer base. The job is remote and full-time, but the hire has to be based in EST. It suits a commercial leader with a background in SaaS, enterprise software, or customer-facing revenue work who has managed a recurring revenue book and wants to build a scalable renewal function.
Tines describes itself as an intelligent workflow company that serves IT and security teams. The Renewals team sits within the Customer Experience organization and collaborates with customer success, sales, RevOps, finance, legal, and deal-desk colleagues. The manager is accountable for renewal performance, forecast accuracy, commercial execution, and team development, and is expected to set clear ownership between Customer Success and Renewals.
Day to day, the role centers on coaching Renewal Managers through complex negotiations over price, contract language, multi-year deals, and procurement. It also involves building a dependable renewal forecast, tracking retention and churn results, creating playbooks and escalation paths, and working with Revenue Operations on dashboards and automation. The posting lists target annual compensation of $150-170K OTE on a 70/30 split. Candidates need current U.S. work eligibility, since Tines cannot sponsor visas right now.
Responsibilities
- Guide the growth of Renewal Managers through coaching and commercial direction
- Answer for renewal outcomes such as GRR, renewal rate, churn, and contraction, and for on-time execution
- Build a reliable renewal forecast that gives leadership visibility into timing and risk
- Guide complex negotiations covering pricing, terms, and procurement
- Set clear ownership with Customer Success and Sales, and identify expansion opportunities at renewal
- Partner with Revenue Operations on forecasting, CRM workflows, dashboards, and automation
- Define renewal playbooks, timelines, and KPIs, and recruit and retain commercial talent
Requirements
- Seven or more years of customer-facing commercial work, such as Renewals, Sales, Account Management, or Customer Success, ideally in SaaS or enterprise software
- 3+ years of people leadership with a record of coaching commercial or customer-facing teams
- Has handled a substantial subscription revenue book and hit retention or renewal goals
- Working knowledge of SaaS metrics such as ARR, gross and net revenue retention, churn, contraction, and expansion
- Experience building renewal forecasts with strong operational rigor
- Commercial judgment in pricing, negotiation, procurement, and handling customer objections
- Strong analytical skills for spotting trends and diagnosing performance gaps
- Skill at aligning colleagues in RevOps, sales, CS, finance, legal, and executive leadership
- Clear communication, whether in detailed commercial talks or with senior executives
- Current authorization to work for any U.S. employer is required; visa sponsorship is not offered
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. The posting describes it as a remote role, but the hire must be based in EST.
What experience does Tines ask for?
The posting asks for 7+ years of SaaS or customer-facing commercial experience, including 3+ years of people leadership.
What is the compensation?
The posting lists target annual compensation of $150-170K OTE on a 70/30 split. It does not list a separate base salary.
Does Tines sponsor work visas for this role?
No. The posting says the company cannot take on visa sponsorship at this time, so applicants need existing U.S. work authorization.
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