Remote opportunity at
HubSpotManager, Scaled Contract Management
HubSpot is seeking a Manager to direct its Scaled Contract Management organization. This remote position involves leading a team of Contract Managers who handle contract, billing,…
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About This Role
HubSpot is seeking a Manager to direct its Scaled Contract Management organization. This remote position involves leading a team of Contract Managers who handle contract, billing, and renewal inquiries for high-volume customers working with the Scaled Customer Success Team. HubSpot operates as an AI-powered customer platform featuring software, resources, and integrations that connect marketing, sales, and service functions. The person in this role will oversee day-to-day operations, lead recruitment and…
Job Description
HubSpot is seeking a Manager to direct its Scaled Contract Management organization. This remote position involves leading a team of Contract Managers who handle contract, billing, and renewal inquiries for high-volume customers working with the Scaled Customer Success Team. HubSpot operates as an AI-powered customer platform featuring software, resources, and integrations that connect marketing, sales, and service functions.
The person in this role will oversee day-to-day operations, lead recruitment and training, guide staff career development, and manage performance in a dynamic setting. Responsibilities include analyzing customer data to guide operational changes, building cross-functional relationships with directors and executives, and creating innovative solutions to maximize efficiency. The ideal candidate brings management experience, analytical capability, and a commitment to customer growth.
Responsibilities
- Hire, train, coach, and manage a team of new and established Contract Managers
- Oversee daily operations, goal setting, career development, and performance management
- Establish relationships with other managers, directors, and executives across the business
- Identify opportunities for innovation and lead collaborative developments within existing playbooks
- Analyze performance and customer data to make operational and procedural decisions
- Help team members achieve their metrics, targets, and professional goals
- Drive efficiency within a rapidly changing environment through creative problem solving
Requirements
- Possess two to five years of management experience, preferably with renewals teams
- Demonstrate a clear history of coaching and developing individual contributors
- Show strong analytical skills to identify patterns and trends that drive results
- Understand the interaction between contracts, terms of service, and legal requirements
- Display articulate communication skills with the capability to drive negotiations
- Demonstrate organizational skills and attention to detail
- Bring experience in navigating and resolving customer escalations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists the location as remote.
What is the salary for this role?
The salary is not stated in the job posting.
What experience is required for the position?
Candidates must have two to five years of management experience, ideally with renewals teams, along with a clear history of coaching individual contributors and strong analytical skills.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.