Remote opportunity at
SocketManager, Technical Account Teams (Commercial)
Socket is currently seeking a Manager of Technical Account Teams for their commercial division to lead a group of Commercial Technical Account Managers. This remote-first position…
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About This Role
Socket is currently seeking a Manager of Technical Account Teams for their commercial division to lead a group of Commercial Technical Account Managers. This remote-first position focuses on post-sales operations, including onboarding, customer health, product adoption, and retention strategies. Founded by Feross Aboukhadijeh, Socket develops platform tooling utilized by engineering and security organizations to safely audit, manage, and discover open-source code. This role suits an experienced technical leader who can…
Job Description
Socket is currently seeking a Manager of Technical Account Teams for their commercial division to lead a group of Commercial Technical Account Managers. This remote-first position focuses on post-sales operations, including onboarding, customer health, product adoption, and retention strategies. Founded by Feross Aboukhadijeh, Socket develops platform tooling utilized by engineering and security organizations to safely audit, manage, and discover open-source code.
This role suits an experienced technical leader who can transition existing post-sales frameworks into a streamlined retention engine. The person in this position will coach individual contributors, manage team growth and accountability, serve as an escalation point for at-risk accounts, and feed insights directly back to the product and engineering groups. Candidates must be prepared to step in as individual contributors when necessary and participate in travel for team off-sites and customer meetings.
Responsibilities
- Manage, mentor, and expand a team of Commercial Technical Account Managers
- Hire additional personnel ahead of business scaling needs
- Oversee gross retention, net revenue retention, adoption, and customer health metrics
- Refine and execute operational lifecycle playbooks, segmentation strategies, and health score models
- Drive quarterly business reviews that rely on data-driven metrics rather than vanity indicators
- Resolve high-risk account escalations by creating and executing save plans
- Establish performance standards and foster career development for team members
- Implement automation and one-to-many programs to increase team efficiency
- Relay technical field insights from customers back to product and engineering divisions
- Present adoption, retention, and team status reports to leadership
Requirements
- Minimum of four years of direct experience managing post-sales teams such as TAM or Solutions Engineering
- At least six years of overall experience in pre-sales or post-sales roles within B2B SaaS
- Proven ownership of gross retention, net revenue retention, or product adoption metrics
- Professional background in security, developer tools, or related technical software products
- Demonstrated history of serving as an escalation owner for at-risk accounts
- Experience building or optimizing post-sales frameworks like health scoring and playbooks
- Willingness to act as an individual contributor to cover gaps or support team capacity
- Executive presence suitable for interacting with CISOs, engineering VPs, and company leadership
- Ability to travel for company gatherings and client meetings
Qualifications
- Domain expertise in AppSec, DevSecOps, software supply chain security, or open-source ecosystems
- Experience scaling a post-sales organization through rapid annual recurring revenue and headcount growth
- Background managing distinct yet coordinated Technical Account Manager charters
- Hands-on familiarity with customer success software platforms such as Vitally
Core Skills
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for employees and their families with 99 percent coverage
- Flexible time-off policy, paid holidays, and a winter shutdown period
- Paid parental leave
- Remote-first work environment featuring quarterly team off-sites
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote-first and includes quarterly team off-sites.
What is the employment type?
The posting specifies that this is a full-time position.
What salary does this role offer?
The posting does not specify an exact salary, though it mentions market competitive salary bands.
What tools will be used in this role?
The team utilizes tools including Slack, GitHub, Zendesk, Vitally, HubSpot, and Grafana.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.