On-site opportunity at
MeeshoSenior Manager - User Experience : F&E
This Senior Manager role sits inside Meesho's Fulfilment and Experience (F&E) group, which runs the operational and technology side of the company's e-commerce network. The group…
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About This Role
This Senior Manager role sits inside Meesho's Fulfilment and Experience (F&E) group, which runs the operational and technology side of the company's e-commerce network. The group covers Valmo, the company's unbundled supply platform for micro-entrepreneurs, along with seller enablement and fast delivery work. The job is based in Bengaluru. The manager has a broad remit over the experience customers and sellers have around each order. That covers the speed and…
Job Description
This Senior Manager role sits inside Meesho's Fulfilment and Experience (F&E) group, which runs the operational and technology side of the company's e-commerce network. The group covers Valmo, the company's unbundled supply platform for micro-entrepreneurs, along with seller enablement and fast delivery work. The job is based in Bengaluru.
The manager has a broad remit over the experience customers and sellers have around each order. That covers the speed and predictability of fulfilment, the post-order experience including returns and refunds, and customer support, which the posting says should be used to find and fix root causes. The role also includes shaping a fast delivery network, which the posting describes as a two-year priority for senior leadership.
The job involves building and coaching a team of 10 to 15 people, described as builders rather than only managers. The holder works closely with product, operations, third-party logistics partners and senior leadership, and has autonomy over team structure and roadmap.
The role suits a candidate with five to eight years of total experience, including at least three years of people management and two years in consulting, strategy and operations, or a startup or technology environment, ideally in e-commerce or logistics. Founder experience or a record of delivering zero-to-one projects is valued.
Responsibilities
- Own how quickly and dependably orders reach customers, end to end.
- Make returns and refunds resolve faster and with less friction for customers.
- Use the volume of support contacts to locate what is broken upstream, rather than only working through the backlog.
- Shape the fast delivery network, including the infrastructure and network changes it needs.
- Build, coach and scale a team of 10 to 15 builders.
- Work with product, operations, 3PLs and leadership on delivery outcomes.
Requirements
- Five to eight years of overall experience.
- At least two years in management consulting, strategy and operations, or a startup or technology environment.
- At least three years of managerial experience leading teams.
- Solid analysis and organised problem-solving ability.
- Excellent stakeholder management across product, operations, 3PLs and leadership.
- High ownership and comfort with ambiguity.
- Experience as a founder, or a proven history of shipping ambitious zero-to-one bets.
Qualifications
- B.Tech or MBA from a premium institute is preferred.
- E-commerce or logistics background is preferred.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The role is listed as on-site in Bengaluru.
How much experience is required?
The posting asks for five to eight years overall, including at least three years of managerial experience.
How large is the team?
The posting describes building and leading a team of 10 to 15 people.
What is the salary?
The posting does not specify a salary.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
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