Remote opportunity at
Omada HealthMarketing Operations Direct Mail Associate
Omada Health seeks a Marketing Operations Direct Mail Associate to join its enrollment marketing team on a remote-first basis. The organization operates a virtual-first care model…
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About This Role
Omada Health seeks a Marketing Operations Direct Mail Associate to join its enrollment marketing team on a remote-first basis. The organization operates a virtual-first care model combining human-led teams, connected devices, and AI-enabled technology to address chronic conditions such as diabetes, hypertension, and obesity. In this full-time role, the incumbent will partner across functions to plan, build, and deploy print and direct mail campaigns from initial intake through final delivery.…
Job Description
Omada Health seeks a Marketing Operations Direct Mail Associate to join its enrollment marketing team on a remote-first basis. The organization operates a virtual-first care model combining human-led teams, connected devices, and AI-enabled technology to address chronic conditions such as diabetes, hypertension, and obesity. In this full-time role, the incumbent will partner across functions to plan, build, and deploy print and direct mail campaigns from initial intake through final delivery.
This position focuses on providing dedicated operational support as direct mail investments expand. Key duties involve managing campaign schedules, audience segmentation, quality assurance checks, and vendor submissions to achieve target delivery dates. The associate will also maintain process documentation, handle billing reconciliation against budgets, manage day-to-day vendor interactions to control costs, and identify methods to reduce operational complexity. The role collaborates closely with the Marketing Operations Direct Mail Campaign Manager and requires adherence to established guidelines, service level agreements, and budgets.
Responsibilities
- Partner with cross-functional teams to plan and deploy end-to-end direct mail and print marketing campaigns
- Maintain current direct mail workflows and documentation to ensure adherence to submission processes and service level agreements
- Perform quality assurance on print materials and submit them to vendors for timely in-home delivery
- Manage direct mail data, files, and segment list preparation, validation, and troubleshooting
- Maintain daily vendor relationships to maximize time and cost efficiencies
- Handle invoice validation, reconciliation, and tracking against established campaign budgets
- Contribute to process improvements designed to reduce complexity and scale operational volume
Requirements
- Minimum of three years of relevant experience in direct mail or marketing operations, including vendor management for campaign execution
- Minimum of three years of hands-on experience utilizing a marketing automation platform for direct mail operations such as Marketo, Braze, or Pardot
- Working knowledge of postal service standard operating procedures and requirements
- Demonstrated experience in troubleshooting production and data issues using established guidelines
Qualifications
- Bachelor degree or equivalent relevant work experience
- Project management capabilities to handle a fast-paced environment and meet strict deadlines
- Database management expertise for handling distinct contact lists and segments
- Familiarity with marketing tools including Asana and Salesforce, alongside spreadsheet data manipulation and analysis
Core Skills
Benefits
- Competitive salary range determined by geographic zone
- Generous annual cash bonus
- Equity grants
- Employee stock purchasing plan
- Remote-first work environment
- Flexible Time Off
- Generous parental leave
- Health, dental, and vision insurance with above-market employer contributions
- 401k retirement savings plan
- Lifestyle Spending Account
- Mental health support solutions
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role operates within a remote-first work-from-home culture.
What is the employment type?
This position is a full-time role.
What experience is required for this role?
Candidates must have three or more years of relevant experience in direct mail or marketing operations, plus three or more years of hands-on experience with marketing automation platforms like Marketo, Braze, or Pardot.
What is the salary for this position?
Base salary ranges vary by geographic zone, such as $82,800 to $103,500 for Zone 1, $79,200 to $99,000 for Zone 2, and $72,000 to $90,000 for Zone 3, with exact offers determined by experience and other business factors.
Sample Interview Questions
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