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SmithRxMember Support Specialist (Phone, Chat, Email)
SmithRx, a health-tech company operating in the pharmacy benefit management sector, seeks a Member Support Specialist to join its call center team. This position focuses on…
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About This Role
SmithRx, a health-tech company operating in the pharmacy benefit management sector, seeks a Member Support Specialist to join its call center team. This position focuses on providing assistance to members, physicians, and pharmacies through phone calls, chat, and email channels. The role suits individuals who demonstrate compassion, excellent communication abilities, and strong data entry competencies in a fast-paced environment. Please note that this position requires an initial nine-week training and…
Job Description
SmithRx, a health-tech company operating in the pharmacy benefit management sector, seeks a Member Support Specialist to join its call center team. This position focuses on providing assistance to members, physicians, and pharmacies through phone calls, chat, and email channels. The role suits individuals who demonstrate compassion, excellent communication abilities, and strong data entry competencies in a fast-paced environment.
Please note that this position requires an initial nine-week training and nesting period conducted on-site at the Lehi, Utah office, including a three-week training class that runs Monday through Friday from 8:00 am to 4:30 pm Mountain Time with mandatory attendance. Following the completion of this initial period, hybrid or work-from-home flexibility may become available based on individual performance.
Responsibilities
- Manage incoming phone calls and place outbound calls involving members, pharmacies, and physicians
- Investigate, document, and follow up on issues stemming from member interactions
- Forward inquiries needing deeper analysis to the appropriate internal group
- Explain pharmacy benefit details to members
- Strive for single-contact resolution by gaining expertise in pharmacy benefit management
- Handle sensitive information securely in compliance with HIPAA and protected health information protocols
Requirements
- Minimum of one year of experience working in a call center setting
- Location proximity to the Lehi, Utah office for the initial on-site requirement
- Familiarity with G-Suite, Windows, and Microsoft Office
- Possession of a High School Diploma, GED, or equivalent
Qualifications
- Past background using CRM applications such as Salesforce Service Cloud or Talkdesk
- Prior exposure to prescriptions, insurance, medical billing, pharmacy operations, or employer benefits
- Experience handling intricate problems within a call center environment
Core Skills
Benefits
- Hourly pay rate of $22.00
- Medical, pharmacy, dental, vision, and life and AD&D insurance
- Three weeks of paid time off
- Paid company holidays and paid parental leave
- Flexible spending benefits and a 401(k) retirement savings plan
- Short-term and long-term disability coverage
- Wellness offerings, commuter benefits, and an employee assistance program
- Access to a well-stocked kitchen at office locations and professional development opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Member Support Specialist position?
The base pay rate is $22.00 per hour.
Where is the job located and is it remote?
The position requires completing a nine-week on-site training and nesting period at the Lehi, Utah office. Following this initial period, a hybrid or work-from-home rotation may become available based on performance.
What are the working hours and schedule?
The standard schedule operates Monday through Friday, with rotating shifts for weekends and holidays. The initial three-week training class takes place from 8:00 am to 4:30 pm Mountain Time.
What experience is required to apply?
Applicants must have at least one year of call center experience, proficiency in Windows, MS Office, and G-Suite, and a high school diploma, GED, or equivalent.
Sample Interview Questions
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