Remote opportunity at
SmithRxMultichannel Member Support Specialist
SmithRx is a venture-backed health-tech company operating in the pharmacy benefit management industry. The enterprise aims to transform healthcare through a drug acquisition platform supported by…
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About This Role
SmithRx is a venture-backed health-tech company operating in the pharmacy benefit management industry. The enterprise aims to transform healthcare through a drug acquisition platform supported by technology and customer service. The organization seeks a Multichannel Member Support Specialist to handle member inquiries, assist with pharmacy benefits, and ensure patient access to care within a call center environment. This remote position involves managing inbound and outbound phone calls involving members, pharmacies,…
Job Description
SmithRx is a venture-backed health-tech company operating in the pharmacy benefit management industry. The enterprise aims to transform healthcare through a drug acquisition platform supported by technology and customer service. The organization seeks a Multichannel Member Support Specialist to handle member inquiries, assist with pharmacy benefits, and ensure patient access to care within a call center environment.
This remote position involves managing inbound and outbound phone calls involving members, pharmacies, and physicians. Candidates should note that the role requires a mandatory nine-week on-site training and nesting period at the Plano office, featuring an initial three-week training class held from 8:00 am to 4:30 pm Central Time with complete attendance needed. Following this initial phase, the standard schedule spans Monday through Friday with rotating holiday and weekend shifts. While the role is classified as remote, a hybrid or work-from-home rotation may become available based on individual performance.
The role suits individuals possessing a compassionate approach, active listening capabilities, and multitasking competencies. Team members handle sensitive data while adhering to privacy regulations. Compensation is established at $22 per hour, supported by a comprehensive suite of wellness and retirement options.
Responsibilities
- Answer incoming calls and place outgoing phone calls with members, physicians, and pharmacies
- Resolve, follow up on, and document member interactions and issues
- Direct inquiries requiring deeper investigation to the correct department and perform routine research
- Explain pharmacy benefits to members and guide them using a patient-centric mindset
- Maintain confidentiality when handling sensitive protected health information
Requirements
- At least one year of call center experience
- Reside locally to the Plano, Texas office for initial on-site training and duties
- Proficiency in Windows, Microsoft Office, and G-Suite
- Possess a high school diploma, GED, or equivalent
- Demonstrate conversational speaking skills, empathy, and the ability to multitask
Qualifications
- Previous experience with CRM tools such as Salesforce Service Cloud or Talkdesk
- Familiarity with employer benefits, insurance, prescriptions, medical billing, or pharmacy environments
- Background in resolving complex issues within a call center setting
Core Skills
Benefits
- Competitive pay set at $22 per hour
- Medical, pharmacy, dental, vision, life, and AD&D insurance
- Three weeks of paid time off
- Paid company holidays and paid parental leave
- Flexible spending and commuter benefits
- 401(k) retirement savings program
- Short-term and long-term disability insurance
- Employee assistance program along with professional development opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Multichannel Member Support Specialist role?
The position offers a base pay rate of $22 per hour.
Is this position remote?
The role is remote, though it requires a mandatory nine-week on-site training and nesting period at the Plano, Texas office. A hybrid or work-from-home rotation may be available later based on performance.
What are the working hours and schedule?
The general schedule runs Monday through Friday with rotating weekend and holiday shifts. The initial three-week training class takes place from 8:00 am to 4:30 pm Central Time.
What experience is required to apply?
Applicants must have at least one year of call center experience, proficiency in Windows, Microsoft Office, and G-Suite, and a high school diploma, GED, or equivalent.
Sample Interview Questions
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