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DeliverooMerchant Experience Team | Manager, Compliance S&O
Deliveroo is currently hiring a Manager, Compliance S&O for its Merchant Experience team based in London. This hybrid position requires working three days per week from…
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About This Role
Deliveroo is currently hiring a Manager, Compliance S&O for its Merchant Experience team based in London. This hybrid position requires working three days per week from the London headquarters. As part of a broader network of process experts spanning the partner lifecycle, the person in this role will report directly to the Director of Merchant Experience S&O. Deliveroo operates within a global structure as part of DoorDash, connecting teams across…
Job Description
Deliveroo is currently hiring a Manager, Compliance S&O for its Merchant Experience team based in London. This hybrid position requires working three days per week from the London headquarters. As part of a broader network of process experts spanning the partner lifecycle, the person in this role will report directly to the Director of Merchant Experience S&O. Deliveroo operates within a global structure as part of DoorDash, connecting teams across DoorDash and Wolt.
In this capacity, the individual will take full ownership of designing, mapping, and executing partner-related compliance policies and regulatory workflows. The objective is to ensure that commercial functions implement these standards effectively while optimizing the cost-to-serve and delivering positive experiences for partners. Responsibilities include driving performance improvements, managing go-to-market changes with internal and external stakeholders, mitigating revenue loss from partner suspensions, and keeping partner documentation current.
This role suits an experienced project and change manager who excels at navigating complex cross-functional challenges. Ideal candidates bring strong process design capabilities, strategic problem-solving skills, and the ability to influence and communicate effectively across various business markets.
Responsibilities
- Map and document end-to-end compliance processes with clear team responsibilities and performance metrics.
- Monitor process performance through data analysis and establish improvement roadmaps.
- Manage policy and process alterations from inception to completion using go-to-market playbooks.
- Collaborate with GTM Content, Commercial Incentives, and Learning & Development teams on training and communications.
- Reduce revenue lost to compliance-related partner suspensions and maintain alignment with legislation.
- Maintain up-to-date and clear partner-facing documentation regarding sign-up policies and workflows.
Requirements
- Experience managing complex projects and changes across multiple markets and functions.
- Ability to map end-to-end processes, identify inefficiencies, and construct the case for change.
- Strong strategic problem-solving skills to frame complex issues and weigh trade-offs.
- Effective communication and influencing skills to collaborate across teams.
Core Skills
Benefits
- Opportunity to make a visible impact on customers, partners, and riders.
- Autonomy and rapid learning in an entrepreneurial environment.
- Career growth and skill development as the business evolves.
- Inclusive and collaborative values-driven team culture.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
This is a hybrid role requiring three days per week at the London headquarters.
What type of employment is this?
The posting specifies full-time employment.
What is the salary for this position?
The posting does not specify a salary.
Who does this position report to?
This role reports to the Director, Merchant Experience S&O.
Sample Interview Questions
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