Opportunity at
TamaraMerchant Success Lead
Tamara, a prominent fintech enterprise backed by Sanabil Investments and SNB Capital, operates across Saudi Arabia and the wider GCC region. Serving over 25 million consumers…
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About This Role
Tamara, a prominent fintech enterprise backed by Sanabil Investments and SNB Capital, operates across Saudi Arabia and the wider GCC region. Serving over 25 million consumers and more than 130,000 partner merchants in sectors such as retail, travel, education, and healthcare, the organization provides dependable financial solutions. The company is currently looking for a Merchant Success Lead to direct early post-live health and transaction performance for small and medium-sized business…
Job Description
Tamara, a prominent fintech enterprise backed by Sanabil Investments and SNB Capital, operates across Saudi Arabia and the wider GCC region. Serving over 25 million consumers and more than 130,000 partner merchants in sectors such as retail, travel, education, and healthcare, the organization provides dependable financial solutions.
The company is currently looking for a Merchant Success Lead to direct early post-live health and transaction performance for small and medium-sized business merchants within the United Arab Emirates. This on-site position is based in the United Arab Emirates and suits professionals experienced in leading distributed field teams.
The chosen candidate will guide team members stationed across Dubai, Sharjah, and Abu Dhabi. Responsibilities include supervising operations from the first order date until merchants achieve specific transaction thresholds, managing city-level territories, conducting performance audits, and reporting on key performance indicators. Regular travel across designated cities is required to maintain field presence and coach staff firsthand.
This opportunity is ideal for leaders with a background in field sales, account management, retail operations, or merchant success who excel at driving accountability through data and operational rhythms.
Responsibilities
- Lead, coach, and performance-manage team members in Dubai, Sharjah, and Abu Dhabi
- Establish city-level territories, merchant portfolios, visit plans, and daily priorities
- Run a field operating rhythm encompassing daily execution, weekly reviews, and quality checks
- Oversee merchant health from the first order date until transaction thresholds are met
- Perform internal and external health checks covering online visibility, in-store readiness, and widget setup
- Maintain the Merchant Success KPI dashboard and deliver weekly performance reports
- Travel regularly across designated city footprints to coach staff and observe merchant conditions
Requirements
- Minimum of two years of experience in merchant success, account management, field sales, retail operations, activation, or a related customer-facing role
- Minimum of two years of direct people management experience leading distributed or field-based teams
- Demonstrated capability in managing performance via KPIs, operating cadences, and coaching
- Experience in diagnosing operational blockers and coordinating cross-functional resolution
- Ability to travel regularly across Dubai, Sharjah, and Abu Dhabi
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the Merchant Success Lead?
The position is located in the United Arab Emirates, specifically requiring field presence and regular travel across Dubai, Sharjah, and Abu Dhabi.
What experience is required for this role?
Applicants must have at least two years of experience in merchant success, account management, field sales, retail operations, activation, or a related customer-facing function, alongside a minimum of two years of direct people-management experience leading distributed or field-based teams.
What is the salary for this position?
The job posting does not specify the salary for the Merchant Success Lead role.
What does the role entail regarding merchant management?
The role owns the Day 0 through 30 post-live health and early transaction performance of SMB merchants, ensuring they are operationally ready, properly trained, and supported to reach target daily transaction volumes.
Sample Interview Questions
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