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CrossCountry ConsultingNetsuite Support & Optimization (PPS) Senior Consultant
CrossCountry Consulting operates as a business transformation advisor catering to Fortune 500 enterprises, private equity sponsors, and emerging growth market leaders. The firm utilizes technology, data,…
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About This Role
CrossCountry Consulting operates as a business transformation advisor catering to Fortune 500 enterprises, private equity sponsors, and emerging growth market leaders. The firm utilizes technology, data, and domain knowledge to modernize financial workflows and enhance transaction value. The organization seeks a Netsuite Support & Optimization (PPS) Senior Consultant for a fully remote position based in the Philippines. This professional will handle the complete lifecycle of support tickets, from initial intake…
Job Description
CrossCountry Consulting operates as a business transformation advisor catering to Fortune 500 enterprises, private equity sponsors, and emerging growth market leaders. The firm utilizes technology, data, and domain knowledge to modernize financial workflows and enhance transaction value. The organization seeks a Netsuite Support & Optimization (PPS) Senior Consultant for a fully remote position based in the Philippines.
This professional will handle the complete lifecycle of support tickets, from initial intake and triage to final resolution and client communication. The role involves configuring NetSuite enhancements, scoping optimization projects, and collaborating with management to ensure delivery meets scope and schedule expectations. The ideal candidate will assist clients with financial modules and accounting workflows, identify risks, document support issues, and participate in post-engagement reviews. Additionally, the person will act as a subject matter expert, contribute to firm-approved AI-enabled client solutions, and stay informed on emerging technology tools.
Responsibilities
- Manage and resolve support tickets through their full lifecycle from receipt to customer communication
- Support the full optimization lifecycle including scoping, configuration, testing, and implementation
- Work directly with clients to resolve support issues and reconfigure financial modules and accounting workflows
- Identify and escalate support risks with appropriate mitigation strategies
- Ensure tickets are documented, prioritized, and resolved within agreed timeframes
- Participate in post-engagement reviews to contribute to continuous service improvement
- Serve as a NetSuite subject matter resource for internal teams and clients
- Contribute to developing and implementing firm-approved, AI-enabled solutions according to data protection and professional standards
Requirements
- 3+ years of experience working with NetSuite including support, configuration, or implementation
- Working knowledge of accounting principles and financial processes including GL, AR, AP, and financial reporting
- Solid organizational and task management skills to handle concurrent tickets and projects
- Strong communication and interpersonal skills for building client relationships
- Demonstrated ability to explore and adopt firm-approved AI tools responsibly
- Openness to learning emerging technologies like AI and automation
- Strong analytical and problem-solving skills for diagnosing configuration issues
- Must be based in the Philippines
Qualifications
- Bachelor degree in Business, Accounting, Finance, or a related field
- NetSuite Suite Foundation, Administrator, or ERP Consultant Certification
- Consulting firm experience
Core Skills
Benefits
- Comprehensive healthcare options including medical, dental, and vision coverage
- Flexible spending accounts
- 401(k) with company matching
- Generous parental and maternity leave policies
- Technology stipends
- Wellness reimbursement programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote role?
Yes, this is a fully remote position, but candidates must be based in the Philippines.
What experience is required for this position?
Candidates need at least 3 years of experience working with NetSuite in support, configuration, or implementation, alongside a working knowledge of core accounting principles and financial processes.
What certifications are preferred?
The posting prefers candidates to hold a NetSuite Suite Foundation, Administrator, or ERP Consultant Certification, or possess equivalent experience.
What benefits are included?
The company offers comprehensive healthcare options, flexible spending accounts, a 401(k) with company matching, parental and maternity leave, technology stipends, and wellness reimbursement programs.
What is the salary for this role?
The salary is not stated in the job posting.
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