Remote opportunity at
CordanceOnboarding & Implementation Specialist
Cordance acquires and supports vertically focused B2B SaaS companies, aiming to help them grow and scale efficiently. Campus Kaizen, a business unit under Cordance, offers Guardian…
Career Tools
About This Role
Cordance acquires and supports vertically focused B2B SaaS companies, aiming to help them grow and scale efficiently. Campus Kaizen, a business unit under Cordance, offers Guardian Case Management, a specialized platform used by K-12 and higher education institutions to handle sensitive workflows like Title IX, human resources, and student conduct securely. Cordance is seeking an Implementation Specialist to act as the primary liaison between customers and internal technical units. In…
Job Description
Cordance acquires and supports vertically focused B2B SaaS companies, aiming to help them grow and scale efficiently. Campus Kaizen, a business unit under Cordance, offers Guardian Case Management, a specialized platform used by K-12 and higher education institutions to handle sensitive workflows like Title IX, human resources, and student conduct securely.
Cordance is seeking an Implementation Specialist to act as the primary liaison between customers and internal technical units. In this role, you will manage end-to-end customer onboarding from initial requirements gathering to final post-launch reviews. Your primary objective is ensuring structured, timely implementations that align with client goals while driving long-term adoption and value.
The position requires close cross-functional collaboration with product, engineering, customer success, and sales departments. You will configure systems, handle data imports, manage project scope, track metrics, and guide users through operational transitions. The ideal candidate possesses strong analytical and communication abilities, experience with SaaS onboarding, and a talent for translating complex technical concepts into clear customer solutions.
Responsibilities
- Manage the complete onboarding lifecycle from initial requirements collection through post-launch evaluations
- Partner directly with clients to map out use cases, define success criteria, and establish system setup workflows
- Handle data imports, technical configurations, and system integrations to fit customer specifications
- Collaborate with internal engineering, product, and support teams to resolve issues and refine onboarding processes
- Identify recurrent onboarding obstacles and develop repeatable, scalable solutions
- Monitor implementation metrics, customer satisfaction levels, and project launch readiness
- Represent the customer voice internally to influence product roadmaps and process enhancements
- Support clients through process changes and adoption by offering practical guidance on system usage
- Keep projects aligned with agreed schedules, requirements, and outcomes by closely managing implementation scope
- Spot potential project risks and dependencies early to create mitigation strategies
Requirements
- Two to five years of professional experience in customer onboarding, implementation, or customer success, preferably within a SaaS or technology company
- Strong project management capabilities with the capacity to juggle multiple customer implementations simultaneously
- Familiarity with SaaS platforms, APIs, and general integration concepts
- High attention to detail accompanied by a process-driven mindset
- Ability to thrive in fast-paced, evolving settings alongside distributed teams
- Experience working cross-functionally with engineering, product, and customer success divisions
- Aptitude for guiding customers through system changes, adoption, and best practices
Qualifications
- Experience leading enterprise-level or complex SaaS implementations that deliver measurable customer impact
- Prior background working with compliance-driven environments, higher education institutions, or K-12 school districts
- Proficiency in utilizing project tracking tools like Monday.com, Jira, or Asana
- Demonstrated skill in turning technical requirements into actionable business outcomes for non-technical audiences
- Background in automation, process optimization, or building scalable onboarding frameworks
- Deep understanding of post-launch success alignment and customer lifecycle management
- Project or implementation management certifications such as CSM or PMP
Core Skills
Benefits
- Comprehensive health coverage starting on the first day of employment
- 401K plan in the US with a matching structure of 1:1 for the first 3 percent and 0.5:1 for the next 2 percent
- RRSP plan in Canada with a matching structure of 1:1 for the first 3 percent and 0.5:1 for the next 2 percent
- Flexible, uncapped paid time off
- Twelve weeks of paid parental leave for all employees
- Monthly remote work stipend of 75 USD or 140 CAD for internet and phone expenses
- Extensive holiday schedule
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates a remote work arrangement and includes a monthly stipend for internet and phone expenses.
What is the employment type?
The role is full-time.
What salary is offered for this role?
The source posting does not specify a salary.
What background is required to apply?
Candidates need two to five years of experience in customer success, onboarding, or implementation, preferably within a technology or SaaS environment, along with strong project management skills.
Are candidates required to pass a background check?
Yes, the final candidate must be able to pass a background check.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.