Remote opportunity at
RoofrOnboarding Manager, Bilingual (Spanish)
Roofr is seeking a bilingual Spanish-speaking Onboarding Manager to join their remote team on a full-time basis. The company provides a software platform designed for roofing…
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About This Role
Roofr is seeking a bilingual Spanish-speaking Onboarding Manager to join their remote team on a full-time basis. The company provides a software platform designed for roofing businesses, combining aerial measurements, digital proposals, CRM functionality, material ordering, and payment processing. In this role, the selected professional will guide new customers through the critical transition phase from their initial purchase to active usage, helping them realize the value of the platform quickly…
Job Description
Roofr is seeking a bilingual Spanish-speaking Onboarding Manager to join their remote team on a full-time basis. The company provides a software platform designed for roofing businesses, combining aerial measurements, digital proposals, CRM functionality, material ordering, and payment processing. In this role, the selected professional will guide new customers through the critical transition phase from their initial purchase to active usage, helping them realize the value of the platform quickly and efficiently.
The Onboarding Manager will work closely with multiple clients each month, many of whom run established businesses while being relatively new to technology. Responsibilities include managing individual and group training sessions, coordinating with the account setup team, and steering clients toward a successful graduation milestone where they can operate independently. Success in this position is measured by day-to-day feature adoption rates and customer feedback regarding the onboarding experience.
This opportunity is suited for a detail-oriented professional with a strong customer advocacy mindset who thrives in high-volume environments and communicates effectively across various mediums. The position offers a compensation band of CAD 70,000 to 75,000 per year, alongside a comprehensive benefits package including 100% employer-paid premiums for extended healthcare and dental in Canada, an RRSP match, and a home office setup stipend.
Responsibilities
- Manage the complete onboarding lifecycle for new customers starting from account setup and training up to the transition to a Customer Success Manager
- Handle multiple onboarding processes concurrently through individual meetings and scalable group training sessions
- Provide practical, workflow-oriented guidance tailored to each client's specific business goals and technical proficiency
- Collaborate with the Account Setup Team to ensure proper platform configuration based on client requirements
- Lead live educational webinars and training events to encourage active feature utilization
- Partner cross-functional teams such as Sales, Product, Retention, and Customer Success to resolve friction points and streamline client transitions
- Contribute to the ongoing development and scaling of the company onboarding playbook
Requirements
- Fluent in Spanish in both written and spoken formats
- Minimum of two years of professional experience in customer onboarding, enablement, or customer success within SMB, B2B, or SaaS sectors
- Demonstrated ability to manage high-volume customer demands while maintaining organization and attention to detail
- Experience operating in a fast-paced and high-growth startup setting
- Proficiency in delivering presentations and communications across email, video meetings, and live webinars
Core Skills
Benefits
- Mandatory first week of employment paid time off
- One designated Friday off per month
- Paid company-wide shutdown during the week between Christmas and New Years
- Flexible time off policy
- 100 percent employer-paid premiums for extended healthcare and dental in Canada
- RRSP matching program
- Generous parental leave policy
- Annual company retreat
- Learning and development opportunities
- Home office setup stipend
- Internet and phone allowance
- Weekly Friday paydays
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The posting indicates that the role operates within a remote-first culture.
What is the salary range for the Onboarding Manager role?
The compensation band is specified as CAD 70,000 to 75,000 per year.
What employment type is this position?
This is a full-time employment opportunity.
What language fluency is required for applicants?
Candidates must be fluent in both written and spoken Spanish.
Sample Interview Questions
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