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RoofrOnboarding Manager, Bilingual (Spanish)
Roofr is looking for a bilingual Onboarding Manager to guide Spanish-speaking users through the critical phase between signing up and achieving full platform adoption. Operating in…
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About This Role
Roofr is looking for a bilingual Onboarding Manager to guide Spanish-speaking users through the critical phase between signing up and achieving full platform adoption. Operating in a full-time capacity with a salary range of CAD 70,000 to 75,000 per year, this position is centered on helping clients in the roofing industry transition smoothly to digital tools. The organization builds software that uncovers aerial measurements, handles digital proposals, processes payments, and…
Job Description
Roofr is looking for a bilingual Onboarding Manager to guide Spanish-speaking users through the critical phase between signing up and achieving full platform adoption. Operating in a full-time capacity with a salary range of CAD 70,000 to 75,000 per year, this position is centered on helping clients in the roofing industry transition smoothly to digital tools.
The organization builds software that uncovers aerial measurements, handles digital proposals, processes payments, and manages customer relationships on a single platform. In this function, the professional will handle high-volume onboarding schedules, blending individual guidance with group sessions to ensure clients reach functional independence.
This opportunity suits someone who values customer advocacy, possesses strong organizational skills, and thrives in a dynamic environment. The selected candidate will help users integrate software into their daily operations while partnering with internal teams to refine the onboarding playbook and secure long-term client success.
Responsibilities
- Manage the complete onboarding lifecycle for new buyers from account setup to customer success handoff
- Handle multiple onboarding pipelines simultaneously through individual meetings and group training webinars
- Consult with the account setup team to configure software according to specific client workflows
- Lead live educational sessions designed to foster product adoption and user confidence
- Collaborate across departments including sales, product, retention, and customer success to resolve friction points
- Contribute to the ongoing development and scaling of the client onboarding playbook
Requirements
- Fluent in written and spoken Spanish
- Minimum of 2 years of professional background in client onboarding, customer success, or enablement within SaaS, B2B, or SMB sectors
- Demonstrated capability to manage high-volume customer needs and competing priorities autonomously
- Experience delivering presentations and instructions via live calls, webinars, and video meetings
Qualifications
- Tech-savvy mindset with the ability to learn and master new software systems quickly
- A structured, detail-oriented approach to managing schedules and client interactions
Core Skills
Benefits
- Mandatory paid time off for the first week of employment
- One Friday off per month
- Company-wide paid shutdown between Christmas and New Year's
- Flexible time off policy
- 100 percent employer-paid premiums for extended healthcare and dental coverage in Canada
- RRSP matching program
- Parental leave policy
- Annual company retreat
- Learning and development resources
- Home office setup stipend
- Internet and phone allowance
- Weekly Friday paydays
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Onboarding Manager role?
The compensation band for this position is CAD 70,000 to 75,000 per year.
What language skills are required?
Candidates must be fluent in both written and spoken Spanish.
What kind of experience is necessary to apply?
Applicants need at least two years of experience in customer onboarding, customer enablement, or customer success within a B2B, SMB, or SaaS setting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.