Remote opportunity at
CloudbedsOnboarding Project Manager - NORAM
Cloudbeds seeks an Onboarding Project Manager for NORAM to guide mid-market customers through implementation. Operating with a fully remote team across more than 40 countries, the…
Career Tools
About This Role
Cloudbeds seeks an Onboarding Project Manager for NORAM to guide mid-market customers through implementation. Operating with a fully remote team across more than 40 countries, the company builds software that powers hotels globally. Recognized at the 2026 HotelTechAwards, the organization provides a unified platform integrated with numerous partners to improve operational workflows and commercial strategies in the hospitality sector. This position suits an organized professional who combines hospitality knowledge with…
Job Description
Cloudbeds seeks an Onboarding Project Manager for NORAM to guide mid-market customers through implementation. Operating with a fully remote team across more than 40 countries, the company builds software that powers hotels globally. Recognized at the 2026 HotelTechAwards, the organization provides a unified platform integrated with numerous partners to improve operational workflows and commercial strategies in the hospitality sector.
This position suits an organized professional who combines hospitality knowledge with SaaS project management expertise. The role requires managing the complete onboarding lifecycle from initial sales handoff through go-live and transition to Account Management. The person in this role will establish project scopes, lead stakeholder meetings, track adoption metrics, and mitigate risks across multiple concurrent projects. Candidates must communicate fluently in English, Spanish, and Portuguese, and bring direct experience in hotel operations alongside SaaS project management history.
Responsibilities
- Manage the complete onboarding process for mid-market clients from the post-sale stage to adoption and handover to Account Management
- Establish project parameters, target dates, milestones, and deliverables for implementations
- Act as the main communication channel for mid-market clients throughout the project lifecycle
- Facilitate client meetings including preliminary calls, kickoffs, check-ins, and go-live phases while recording actionable steps
- Anticipate and address project risks, dependencies, and escalation paths
- Partner with Sales, Onboarding, Product, Support, Professional Services, and Account Management groups
- Track onboarding performance indicators, platform usage, learning completion, and utilization milestones
Requirements
- Communicate fluently in written and spoken English, Portuguese, and Spanish at a professional business level
- Possess at least 4 years of background in hotel management or hotel operations
- Demonstrate a minimum of 1 year of project management practice in a SaaS or client-facing setting
- Show the capability to handle multiple projects at once with strong organization and attention to detail
- Coordinate cross-functional stakeholders and steer projects to completion in a fast-paced setting
- Apply effective communication, relationship management, and customer presentation skills
- Solve problems proactively, handle ambiguity, and adjust quickly to changing client and business demands
- Authorized to work in the designated job location without visa sponsorship
Qualifications
- Bring 1 year or more of project management background specifically within a hospitality SaaS environment
- Hold previous experience handling client implementation and onboarding at a hospitality SaaS firm
- Demonstrate familiarity with operational tools such as Salesforce, Zendesk, or Slack
Core Skills
Benefits
- Remote first and remote always work model
- Paid time off aligned with local labor regulations
- Fully paid parental leave
- Home office stipend based on the country of residence
- Professional development courses via Cloudbeds University
- Access to training, upskilling, and knowledge transfer programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Cloudbeds operates with a completely remote team.
What is the salary range for this role?
The annual compensation ranges from $70,000 to $80,000 USD, depending on your skills and experience.
What language proficiencies are required?
Candidates must be fluent in English, Portuguese, and Spanish at a business-professional level for both written and spoken communication.
Does Cloudbeds offer visa sponsorship for this position?
No, applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.