Opportunity at
SutherlandOnline Leads - Clark
Sutherland is hiring Customer Service Consultants for an online leads inbound program in Clark, Philippines. Consultants answer inbound calls, respond to product and service questions, process…
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About This Role
Sutherland is hiring Customer Service Consultants for an online leads inbound program in Clark, Philippines. Consultants answer inbound calls, respond to product and service questions, process payments, handle account maintenance, and may offer upsells to customers.
Job Description
Sutherland is hiring Customer Service Consultants for an online leads inbound program in Clark, Philippines. Consultants answer inbound calls, respond to product and service questions, process payments, handle account maintenance, and may offer upsells to customers.
Responsibilities
- Answer inbound calls and serve as the point of contact
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Offer upsells to new products or services when appropriate
Requirements
- High school diploma or GED
- Ability to perform at a high level during high-volume inbound calls
- Excellent verbal and written communication with strong reading skills
Qualifications
- Experience with CRM applications is preferred
- Basic PC keyboarding and Microsoft Office skills
- Prior customer service experience is preferred
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job based?
The posting lists an on-site location in Clark, Philippines.
What education is required?
A high school diploma or GED is required.
Is a salary stated?
No. The posting does not state a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.