Opportunity at
SutherlandOnline Leads - Ilocos
Sutherland is recruiting online leads consultants for its Ilocos site in the Philippines. Consultants serve as the first point of contact on inbound calls, answer questions…
Career Tools
About This Role
Sutherland is recruiting online leads consultants for its Ilocos site in the Philippines. Consultants serve as the first point of contact on inbound calls, answer questions about products and services, process payments, and perform general account maintenance, with upselling sometimes encouraged.
Job Description
Sutherland is recruiting online leads consultants for its Ilocos site in the Philippines. Consultants serve as the first point of contact on inbound calls, answer questions about products and services, process payments, and perform general account maintenance, with upselling sometimes encouraged.
Responsibilities
- Serve as the point of contact for inbound customer calls
- Answer questions about products and services
- Process payments and perform general account maintenance
- Offer upsell options where encouraged
Requirements
- High school diploma or GED
- Ability to perform at a high level on high-volume inbound calls
- Excellent verbal and written communication with proficient reading
Qualifications
- Multitasking across several applications
- Experience with CRM applications is preferred
- Basic PC keyboarding and Microsoft Office skills
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
Yes. The posting lists the role as on-site.
What education is needed?
A high school diploma or GED is required.
Is a salary stated?
No. The posting does not mention a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.