Opportunity at
SutherlandOnline Leads - Palayan
Sutherland's Palayan site in the Philippines is hiring online leads consultants. Duties include answering inbound calls as the main point of contact, handling product and service…
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About This Role
Sutherland's Palayan site in the Philippines is hiring online leads consultants. Duties include answering inbound calls as the main point of contact, handling product and service inquiries, processing payments, and maintaining customer accounts, with upselling encouraged where appropriate.
Job Description
Sutherland's Palayan site in the Philippines is hiring online leads consultants. Duties include answering inbound calls as the main point of contact, handling product and service inquiries, processing payments, and maintaining customer accounts, with upselling encouraged where appropriate.
Responsibilities
- Answer inbound calls as the main point of contact
- Handle product and service inquiries
- Process payments and maintain customer accounts
- Encourage upselling where appropriate
Requirements
- High school diploma or GED
- High-level performance on high-volume inbound calls
- Excellent verbal and written communication with strong reading skills
Qualifications
- Multitasking across several applications
- Experience with CRM applications is preferred
- Basic PC keyboarding and Microsoft Office skills
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
Yes. The posting lists the role as on-site in Palayan.
What is the education requirement?
A high school diploma or GED is required.
Is a salary listed?
No. The posting does not mention a salary.
Sample Interview Questions
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