Operations Assistant

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About This Role

Massive Rocket, a global Braze and Snowflake agency working toward a $100M revenue milestone, is hiring a remote Operations Assistant. In this role, you will help maintain efficient day-to-day business functions by overseeing company travel, event organization, vendor bookings, and procurement while staying within assigned financial limits. You will also deliver administrative assistance across Finance, internal systems, and People Operations, partnering closely with the Operations & Logistics Specialist and other…

Job Description

Responsibilities

• Arrange end-to-end travel plans including transportation, lodging, flights, and schedules
• Organize internal gatherings, office days, team offsites, and company events alongside suppliers and venues
• Communicate with service providers to evaluate price quotes, place orders, and secure prompt delivery
• Keep precise booking logs, monitor expenses, and maintain adherence to approved budgets
• Serve as the primary contact for employee travel and logistics questions
• Facilitate employee onboarding and offboarding tasks including tool access, gear coordination, and paperwork
• Process agreements such as offer letters, employment contracts, Statements of Work, and addendums
• Handle financial administration by organizing bills, managing receipts, keeping track of expenses, and assisting with payroll
• Maintain updated personnel records, time-off trackers, and operational databases
• Partner with the Operations group on administrative duties and suggest workflow improvements

Requirements

• Prior background in a support function such as operations, travel coordination, logistics, or administration
• Time-management and organizational abilities to handle multiple priorities and target dates
• Attention to detail and a commitment to accuracy
• Resourceful and proactive approach to managing sudden alterations and problem-solving
• Written and verbal communication fluency in English
• Ability to coordinate effectively with suppliers, staff, vendors, and stakeholders
• Proficiency with digital applications, shared databases, and spreadsheets
• Capacity to operate autonomously, execute tasks, and take initiative
• Discretion when managing confidential financial and employee data
• Openness to learning new systems and assisting across various business operations
• Valid work visa with no current sponsorship available
• Provision of own device due to the company bring-your-own-device policy
• Proof of incorporation and current insurance if applying as a contractor

Qualifications

• Experience coordinating international travel or company offsites
• Background supporting People Operations, invoice processing, expense management, or payroll
• Familiarity with e-signature platforms, booking applications, expense management systems, and HRIS software
• Previous work history within a remote-first organization, agency, or startup
• Interest in automation, process optimization, and operational efficiency

Core Skills

Benefits

• Rocket-fuelled growth with fast learning and significant challenges
• A supportive company culture focused on people
• Opportunities to collaborate with teammates globally across Europe, the US, and elsewhere
• Remote-first work environment
• Clear progression pathways, ownership, and space for career development
• Company meetups, events, and shared team experiences

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