Remote opportunity at
Protective LifePaid Leave Claims Specialist
Protective Life is hiring a Paid Leave Claims Specialist (internally titled Specialist II Claims) to join a technology-enabled team. In this remote, full-time position, the professional…
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About This Role
Protective Life is hiring a Paid Leave Claims Specialist (internally titled Specialist II Claims) to join a technology-enabled team. In this remote, full-time position, the professional will process and administer State-Mandated Disability and Paid Family Leave claims, guiding claimants through important life events with empathetic, accurate service. This role is ideal for candidates with background in leave administration or disability claims who possess solid judgment and customer service skills. The…
Job Description
Protective Life is hiring a Paid Leave Claims Specialist (internally titled Specialist II Claims) to join a technology-enabled team. In this remote, full-time position, the professional will process and administer State-Mandated Disability and Paid Family Leave claims, guiding claimants through important life events with empathetic, accurate service.
This role is ideal for candidates with background in leave administration or disability claims who possess solid judgment and customer service skills. The position follows a 40-hour work week schedule from Monday through Friday on a semi-flex basis, subject to business approval. The intended start date for this hiring class is November 30, 2026.
Responsibilities
- Handle new, ongoing, and periodic State-Mandated Disability and Paid Family Leave claims within required timeframes
- Review medical, employer, claimant, and other documentation to establish benefit duration, eligibility, and payable amounts
- Make determinations to approve, deny, or pend claims following regulations, policy provisions, and procedures
- Interact with claimants, policyholders, employers, and healthcare providers via phone and written correspondence
- Prioritize incoming work to satisfy service-level and mandated turnaround requirements
- Process and calculate applicable taxes and benefits accurately
- Maintain complete documentation regarding decisions, customer interactions, and actions
- Escalate unusual or complex claim situations to a Claims Supervisor or subject matter expert
- Meet quality, financial, and productivity targets while delivering courteous service
- Review and answer quality audits and related correspondence
- Collaborate across teams and contribute to departmental assignments, projects, and process improvements
Requirements
- High school diploma
- One to two years of experience working in a leave or disability claims environment
- Proficiency in Microsoft Word and Excel
Qualifications
- College degree or a minimum of three years of relevant work experience
- Two or more years of leave administration or disability claims experience
- Background administering State-Mandated Disability claims
- Familiarity with short-term disability, long-term disability, or FMLA claims
- Experience working in a quality- and productivity-measured claims setting
Core Skills
Benefits
- Comprehensive dental, health, and vision insurance
- Mental health benefits and an employee assistance program
- Paid time away including paid time off, paid parental leave, short-term disability, and a cultural observance day
- Healthcare account contributions
- Pension plan
- 401(k) plan featuring company matching
- Access to ProHealth Rewards for wellbeing engagement and cash rewards
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the salary for the Paid Leave Claims Specialist role?
The targeted salary range spans from $45,000 to $60,000 per year, with actual compensation varying based on factors such as experience, skills, and location.
What are the working hours and schedule details?
The position operates on a 40-hour work week from Monday through Friday on a semi-flex schedule, subject to approval based on business needs.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
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