Opportunity at
SutherlandPalayan: Hiring Consultant - Customer Service
Sutherland is hiring customer service consultants in Palayan, Philippines. The role centers on inbound calls, where consultants answer questions about products and services, process payments, and…
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About This Role
Sutherland is hiring customer service consultants in Palayan, Philippines. The role centers on inbound calls, where consultants answer questions about products and services, process payments, and perform general account maintenance, with upselling sometimes encouraged.
Job Description
Sutherland is hiring customer service consultants in Palayan, Philippines. The role centers on inbound calls, where consultants answer questions about products and services, process payments, and perform general account maintenance, with upselling sometimes encouraged.
Responsibilities
- Answer inbound calls
- Respond to questions about products and services
- Process payments and perform general account maintenance
- Encourage upselling when appropriate
Requirements
- High school diploma or GED
- High-level performance on inbound call volume
- Excellent verbal and written communication with proficient reading
Qualifications
- Multitasking across several applications
- Experience with CRM applications is preferred
- Basic PC keyboarding and Microsoft Office experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job based?
The posting lists Palayan, Philippines as the location.
What education is needed?
A high school diploma or GED is required.
Is a salary listed?
No. The posting does not mention a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.