Remote opportunity at
ConnectWisePartner Success Manager I
ConnectWise is hiring a remote Partner Success Manager I for a full-time position. The company operates globally as a software provider supporting more than 45,000 partners…
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About This Role
ConnectWise is hiring a remote Partner Success Manager I for a full-time position. The company operates globally as a software provider supporting more than 45,000 partners globally across North America, EMEA, and APAC. In this role, the selected professional will align with partner leadership, cultivate relationships, and guide key accounts through their transformation journey while collaborating with cross-functional teams to maximize return on investment and adoption. The Partner Success Manager…
Job Description
ConnectWise is hiring a remote Partner Success Manager I for a full-time position. The company operates globally as a software provider supporting more than 45,000 partners globally across North America, EMEA, and APAC. In this role, the selected professional will align with partner leadership, cultivate relationships, and guide key accounts through their transformation journey while collaborating with cross-functional teams to maximize return on investment and adoption.
The Partner Success Manager I will review partner usage metrics, health indicators, maturity scores, and renewal timelines to formulate strategic plans. Responsibilities include conducting Quarterly Business Reviews, uncovering business challenges, mitigating risks that threaten partner objectives, and resolving escalations. The successful candidate will navigate complex organizational structures, propose platform solutions following established playbooks, and utilize internal systems such as Salesforce, Gainsight, and Gong.
Responsibilities
- Support cross-functional groups with high attention to detail
- Research, analyze, and document information using internal software like Gainsight, Gong, and Salesforce
- Collaborate with internal stakeholders to drive partner adoption, maximum return on investment, and successful renewals
- Establish and nurture connections across accounts to reinforce company commitment
- Network internally within client accounts to help them reach their goals
- Analyze usage data, health metrics, maturity scores, renewal dates, and expansion opportunities to formulate success strategies
- Learn typical business difficulties faced by accounts to address their requirements
- Determine risks impeding partner goals and formulate mitigation plans
- Locate and build relationships with executives and key stakeholders within customer hierarchies
- Propose platform solutions aligned with playbooks and escalate complex scenarios
- Coordinate issue resolution alongside leadership and cross-functional teams
- Run regular Quarterly Business Reviews with partners to evaluate performance, find growth avenues, and enhance strategic alignment
Requirements
- Familiarity with Customer Success principles
- Capacity to understand and explain the impact of new technologies and processes on user use cases
- Strong communication, organizational, and analytical capabilities
- Driven mindset with a focus on winning
- Ability to quickly grasp and clearly articulate technological and business concepts
- Skill in leading and facilitating executive-level Quarterly Business Reviews
- Adaptability to changing priorities and ability to meet tight deadlines
- Comprehensive understanding of SaaS business models, including subscription management, cloud-based delivery, product scalability, security protocols, and customer relationship best practices
- 1+ years of relevant experience
Qualifications
- Bachelor’s degree in a related field or equivalent business experience
- Working knowledge of ConnectWise products, platform features, capabilities, and best use cases
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
This position is remote, with working conditions described as hybrid or remote depending on location, and may require zero to ten percent travel.
What employment type is the Partner Success Manager I position?
The posting specifies that this is a full-time role.
What experience is required to apply?
Candidates must have one or more years of relevant experience, a background in Customer Success fundamentals, and a bachelor's degree in a related field or equivalent business experience.
What is the salary for this position?
The salary is not stated in the job posting.
How can applicants request accommodations for the hiring process?
Applicants needing a reasonable accommodation can reach out via email at talentacquisition@connectwise.com or by phone at 1-800-671-6898.
Sample Interview Questions
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