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Human InterestPartner Support Specialist
Human Interest is hiring a Partner Support Specialist to serve as the main point of contact for its payroll and CPA partners. The role is full-time…
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About This Role
Human Interest is hiring a Partner Support Specialist to serve as the main point of contact for its payroll and CPA partners. The role is full-time and remote within the United States. Human Interest is a fintech company that helps small and medium-sized businesses offer retirement savings to their employees. The specialist acts as a relationship manager, giving end-to-end support to key partners. Responsibilities include handling day-to-day questions and escalations,…
Job Description
Human Interest is hiring a Partner Support Specialist to serve as the main point of contact for its payroll and CPA partners. The role is full-time and remote within the United States. Human Interest is a fintech company that helps small and medium-sized businesses offer retirement savings to their employees.
The specialist acts as a relationship manager, giving end-to-end support to key partners. Responsibilities include handling day-to-day questions and escalations, designing solutions tailored to partner needs with the aim of improving retention and satisfaction, and acting as a go-between for internal teams so that fixes are delivered and explained to partners. The role also includes helping maintain standard operating procedures for the partner support team and raising blockers or risks with leadership early.
The posting describes a candidate who adapts quickly, takes initiative to solve problems before they escalate, and can translate complicated business issues into plain language for external stakeholders. Experience in partnerships, sales, or business development is expected, along with experience running meetings, handling partner escalations, and using a CRM platform to forecast and analyze service performance. The base salary range is USD 70,000 to 80,000 per year.
Responsibilities
- Provide end-to-end support to key payroll and CPA partners as a relationship manager
- Use proactive and reactive measures to deliver a high-touch partner experience
- Handle general support requests and escalations from payroll and CPA partners
- Coordinate internal teams to develop and implement partner solutions
- Communicate resolutions clearly to partners
- Develop and propose solutions that improve partner retention and satisfaction
- Help maintain and expand the partner support team's standard operating procedures
- Raise blockers and potential risks with leadership as soon as they appear
- Share progress and wins with leadership
Requirements
- Three or more years in partnerships, sales, or business development
- Three or more years forging strategic alliances for consumer-facing, web, or SaaS offerings
- Skill in foreseeing partner needs, spotting problems early, and adjusting in a fast-changing setting while staying upbeat
- Ability to turn strategic insights into stronger business relationships
- Able to make complicated business matters clear to outside stakeholders
- Proficiency in written and spoken communication using Google Workspace or Microsoft Office apps
- Experience leading meetings, resolving external escalations, and reaching out to partners proactively
- Hands-on use of a CRM to project sales and analyze service metrics
- Familiarity with Human Interest's partner workflow and what partners need
Qualifications
- Salesforce experience is preferred among CRM platforms
Core Skills
Benefits
- 401(k) plan where the company matches contributions dollar for dollar up to 4% of pay, vested right away, with $0 in plan fees
- Medical coverage along with dental and vision insurance
- Paid time off and parental leave on a competitive basis
- Financial planning resources through Addition Wealth, such as digital tools, advisors, and educational content
- Mental health services from Lyra, fertility and family-building support from Carrot, and student loan help from Candidly
- Monthly remote-work stipend and a quarterly lifestyle stipend
- Social and team events, both online and in person
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Partner Support Specialist role remote?
Yes, the posting lists the role as remote within the United States.
What is the base salary?
The base salary range is USD 70,000 to 80,000 per year. Placement within the range depends on location, job-related skills, and experience.
What experience does the posting require?
It requires at least three years in partnerships, sales, or business development, plus three years forging strategic alliances for consumer-facing, web, or SaaS products.
Is the position full-time?
Yes, the posting describes the role as full-time.
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