Remote opportunity at
Human InterestSenior Manager, Customer Operations
Human Interest, a fintech firm working to widen access to workplace retirement savings for small and medium-sized employers, is looking for a Senior Manager of Operations…
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About This Role
Human Interest, a fintech firm working to widen access to workplace retirement savings for small and medium-sized employers, is looking for a Senior Manager of Operations inside its Customer Success and Operations division. The opening is full-time and remote across the United States. The person will oversee several teams of Operations Managers who execute money movement processes for employer clients and their plan participants. This leader takes company strategy and…
Job Description
Human Interest, a fintech firm working to widen access to workplace retirement savings for small and medium-sized employers, is looking for a Senior Manager of Operations inside its Customer Success and Operations division. The opening is full-time and remote across the United States. The person will oversee several teams of Operations Managers who execute money movement processes for employer clients and their plan participants.
This leader takes company strategy and converts it into working plans. Core duties include mentoring and growing the managers who report to them, setting performance expectations, tracking service levels, quality, accuracy, and turnaround times, and using analytics to increase output. The job also requires close collaboration with the Product and Engineering groups, along with Data, Legal, and Sales, to shape product direction and implement regulatory or technical changes.
Because the work sits in a tightly governed setting where errors carry financial consequences, the role emphasizes accuracy and risk control. The manager keeps controls strong across each transaction lifecycle and leads root cause investigations into operational patterns and difficult escalations. The posting describes a leader who can guide staff through change, report clearly to executives, and drive automation and process improvements while keeping the operation lean.
Responsibilities
- Hire, coach, and grow multiple Operations Managers
- Define performance benchmarks and hold managers accountable to key indicators
- Turn company strategy into departmental goals covering money movement workflows
- Track SLA compliance, quality, accuracy, and cycle-time results
- Apply analytics, capacity planning, and optimization reports to improve throughput
- Maintain strong partnerships with the CS&O leadership team and with Product, Data, Legal, and Sales
- Pass customer feedback from frontline teams into product planning
- Uphold strict controls and reduce operational exposure
- Direct root cause investigations into trends and high-severity escalations
- Find and scale automation, standardization, and system upgrades
- Guide teams through organizational change and provide regular updates to executives
- Perform other assigned duties
Requirements
- Four or more years in operations management within financial services, fintech, 401(k) retirement services, or banking
- Minimum of two years supervising other managers
- Solid knowledge of money movement workflows, transaction lifecycles, and control frameworks
- History of growing managers and assembling strong operating teams
- Skill in using detailed reports, staffing models, and SLA data for decision-making
- Persuasive influence with leaders in Product, Engineering, Legal, and Customer Success
- Background redesigning end-to-end processes and guiding teams through reorganization
- Strong ethics and polished written and spoken communication for senior executives
Qualifications
- Undergraduate degree in finance, accounting, business, or a similar discipline
- Hands-on work with 401(k) recordkeeping platforms, payroll connections, or intricate financial reconciliations
- Certification in Lean, Six Sigma, or another continuous improvement method
- Exposure to fast-scaling fintech companies
Core Skills
Benefits
- Wellness support for body, money, and mind, available to every employee
- Total pay may include bonuses, commissions, or equity, based on the role
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Senior Manager, Customer Operations role remote?
Yes, the posting lists it as remote within the United States.
What is the base salary range?
The base pay band is USD 125,000 to 150,000. Placement within it depends on the hire's location in the U.S., job-related skills, and experience.
Who does this role report to?
Its manager is the Senior Director of Operations.
Does the posting list specific benefit plans?
It mentions a broad set of wellness benefits but does not name specific plans.
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