Remote opportunity at
Northwestern MedicinePatient Access Specialists (Remote - Must reside in IL, IN, IA, or WI)
Northwestern Medicine seeks a Patient Access Specialist to join its healthcare network on a remote basis for individuals residing in Illinois, Indiana, Iowa, or Wisconsin. This…
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About This Role
Northwestern Medicine seeks a Patient Access Specialist to join its healthcare network on a remote basis for individuals residing in Illinois, Indiana, Iowa, or Wisconsin. This full-time position operates Monday through Friday from 9:30 AM to 6:00 PM and focuses on delivering exceptional patient experiences, scheduling appointments, verifying insurance details, and ensuring accurate data collection. The person in this role will serve as a primary contact for patients, handling inquiries,…
Job Description
Northwestern Medicine seeks a Patient Access Specialist to join its healthcare network on a remote basis for individuals residing in Illinois, Indiana, Iowa, or Wisconsin. This full-time position operates Monday through Friday from 9:30 AM to 6:00 PM and focuses on delivering exceptional patient experiences, scheduling appointments, verifying insurance details, and ensuring accurate data collection.
The person in this role will serve as a primary contact for patients, handling inquiries, coordinating schedules across various hospital departments and physician offices, and communicating financial estimations or insurance issues. Responsibilities also include performing medical necessity checks, running real-time eligibility verifications, utilizing the Epic system for notes and orders, participating in quality assurance and process improvement activities, and acting as a resource for peers. This opportunity suits candidates with strong customer service backgrounds and administrative capabilities who excel in multitasking and collaborative healthcare environments.
Responsibilities
- Provide exceptional customer service and foster a team atmosphere while setting an example for coworkers
- Collect and verify patient demographic information and ensure accurate registration records
- Schedule and direct patients through the health system by interacting with various hospital departments and physician offices
- Perform medical necessity checks, communicate service options, and inform patients of financial account or out-of-pocket estimations
- Verify insurance eligibility and benefit levels using online tools and phone calls, running real-time eligibility on all patients
- Utilize online order retrieval systems and document notes accurately within Epic
- Participate in quality assurance reviews and departmental quality improvement activities
- Handle service recovery and communicate customer satisfaction or operational issues to appropriate leads
Requirements
- High School diploma or equivalent
- Two to three years of customer service or medical office experience
- Proficiency in computer data-entry and typing, with the ability to type 40 words per minute
- Excellent interpersonal, verbal, and written communication skills in English
- Basic computer skills and ability to multi-task
Qualifications
- Additional education beyond a high school diploma
- Additional language skills
- Healthcare finance or healthcare insurance experience
- Knowledge and experience in a healthcare setting, particularly involving patient scheduling and registration
Core Skills
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote, but candidates must reside in Illinois, Indiana, Iowa, or Wisconsin.
What are the working hours for this role?
The working hours are Monday through Friday from 9:30 AM to 6:00 PM.
What experience is required to apply?
Applicants must possess a High School diploma or equivalent along with two to three years of customer service or medical office experience, basic computer skills, and a typing speed of 40 wpm.
What is the salary for this position?
The source posting does not specify a salary.
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