Remote opportunity at
Northwestern MedicineTechnical Analyst, ServiceNow CMDB / ITSM
Northwestern Medicine is seeking a Technical Analyst, ServiceNow CMDB / ITSM to join its Information Services division in a remote capacity. This position focuses on supporting…
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About This Role
Northwestern Medicine is seeking a Technical Analyst, ServiceNow CMDB / ITSM to join its Information Services division in a remote capacity. This position focuses on supporting end-to-end IT Service Management processes, maintaining operational continuity, and driving process maturity through data-driven insights and ServiceNow solutions. The ideal professional will contribute to software planning, code implementation, and system troubleshooting while collaborating with cross-functional technical teams. Northwestern Medicine operates as a healthcare leader…
Job Description
Northwestern Medicine is seeking a Technical Analyst, ServiceNow CMDB / ITSM to join its Information Services division in a remote capacity. This position focuses on supporting end-to-end IT Service Management processes, maintaining operational continuity, and driving process maturity through data-driven insights and ServiceNow solutions. The ideal professional will contribute to software planning, code implementation, and system troubleshooting while collaborating with cross-functional technical teams.
Northwestern Medicine operates as a healthcare leader dedicated to patient-first care and technological innovation. The organization utilizes advanced IT strategies, including automation and artificial intelligence, to transform clinical and administrative environments.
Responsibilities
- Support end-to-end ITSM processes and standards throughout the service lifecycle to guarantee reliable delivery
- Operate in primary and backup capacities to uphold operational stability and service continuity
- Facilitate governance through operational coordination, reviews, data maintenance, and lifecycle support
- Drive process maturity by leveraging data insights, automation opportunities, and optimized ServiceNow configurations
- Contribute to application software planning, design, development, testing, and implementation
- Analyze business requirements, draft technical specifications, and execute system modifications
- Coordinate problem resolution alongside vendors and manufacturers across distributed IT environments
- Mentor associate analysts and application team members while contributing to the knowledge repository
- Participate in on-call support rotations to ensure system availability and performance
Requirements
- Minimum of 3 years of technical experience
- Participation in on-call support duties
Qualifications
- Bachelor degree in a related field or equivalent practical experience
- 3 or more years of core discipline experience specifically within the healthcare industry
- Excellent verbal and written communication skills
Core Skills
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly states that the remote status for this role is remote.
What experience is required for this role?
Applicants must have a minimum of 3 years of technical experience. A bachelor's degree in a related field and 3 years of healthcare industry experience are preferred.
What benefits are offered?
Northwestern Medicine provides tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.
Does the posting specify the salary?
No, the salary is not stated in the source posting.
Sample Interview Questions
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