Remote opportunity at
MercuryPayroll Operations Specialist
Mercury seeks a remote Payroll Operations Specialist for a full-time position. In this role, the professional will manage compliance infrastructure and operational workflows related to payroll,…
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About This Role
Mercury seeks a remote Payroll Operations Specialist for a full-time position. In this role, the professional will manage compliance infrastructure and operational workflows related to payroll, covering state registrations, employer account maintenance, workers' compensation, business registrations, Foreign Qualification, Registered Agent Administration, and Statements of Information. The chosen candidate will collaborate closely with internal teams like Customer Support and Payroll Operations, alongside external entities including government agencies, brokers, insurance carriers, and…
Job Description
Mercury seeks a remote Payroll Operations Specialist for a full-time position. In this role, the professional will manage compliance infrastructure and operational workflows related to payroll, covering state registrations, employer account maintenance, workers' compensation, business registrations, Foreign Qualification, Registered Agent Administration, and Statements of Information.
The chosen candidate will collaborate closely with internal teams like Customer Support and Payroll Operations, alongside external entities including government agencies, brokers, insurance carriers, and third-party partners. Responsibilities involve investigating and resolving issues, handling lifecycle changes for policies and accounts, maintaining accurate documentation, and improving internal processes.
Total compensation includes equity, benefits, and a base salary ranging from USD 77,000 to 96,200 per year, depending on geographic location.
Responsibilities
- Manage end-to-end operational workflows for state registrations, employer account maintenance, and workers' compensation
- Handle Foreign Qualification, Registered Agent Administration, and Statements of Information requirements
- Research local and state regulations to determine necessary steps for business registrations and employer accounts
- Coordinate with government agencies, brokers, insurance carriers, and external partners to establish accounts and resolve issues
- Oversee account, registration, and policy lifecycle changes such as renewals, audits, updates, transfers, and closures
- Investigate and solve operational problems regarding account access, policies, coverage, and registrations
- Track statuses, deadlines, credentials, and customer records accurately
- Communicate project blockers, timelines, and requirements to customers and internal teams
- Identify recurring operational challenges to enhance automation, documentation, controls, and processes
Requirements
- At least 2 years of experience in compliance operations, payroll operations, insurance operations, state or business registrations, workers' compensation, or a related field
- Ability to independently guide work from intake through completion with minimal supervision
- Strong problem-solving and research capabilities for navigating unfamiliar agency websites, carrier systems, and state requirements
- Attention to detail and the capacity to handle multiple workflows and deadlines
- Written and verbal communication skills geared toward customer service
- Comfort interacting directly with government bodies, vendors, cross-functional partners, and carriers
Qualifications
- Background in multi-state business or employer registrations and account maintenance
- Experience managing workers' compensation policy administration, audits, renewals, or carrier relationships
- Familiarity with Statements of Information, Registered Agent Administration, Foreign Qualification, or similar business compliance filings
- Prior exposure to fintech, payroll, PEO, benefits, insurance, or other fast-growing operational environments
- Curiosity and a drive to build deep subject-matter expertise
Core Skills
Benefits
- Base salary
- Equity, including stock options and RSUs
- Benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting indicates that the Payroll Operations Specialist role is remote.
What is the salary for this role?
The salary ranges from USD 77,000 to 96,200 per year, with specific ranges varying depending on whether the employee is in certain US metropolitan areas or Canada.
What experience is required to apply?
Applicants must have 2 or more years of experience in payroll operations, compliance operations, state or business registrations, workers' compensation, insurance operations, or a related field.
What employment type is this?
This is a full-time position.
Sample Interview Questions
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