Remote opportunity at
Pearl TalentPearl Talent - Customer Success Manager
Pearl Talent is seeking a Customer Success Manager to oversee the entire client lifecycle after a proposal is signed. Pearl Talent operates as a bootstrapped organization…
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About This Role
Pearl Talent is seeking a Customer Success Manager to oversee the entire client lifecycle after a proposal is signed. Pearl Talent operates as a bootstrapped organization that identifies international talent, trains them as AI-native professionals, and places them into operational positions within high-growth startups and tech businesses. The company currently employs roughly sixty team members supporting hundreds of talents and aims to reach $100 million in ARR. This remote position…
Job Description
Pearl Talent is seeking a Customer Success Manager to oversee the entire client lifecycle after a proposal is signed. Pearl Talent operates as a bootstrapped organization that identifies international talent, trains them as AI-native professionals, and places them into operational positions within high-growth startups and tech businesses. The company currently employs roughly sixty team members supporting hundreds of talents and aims to reach $100 million in ARR.
This remote position involves working hours that overlap with United States-based clients. The role requires managing onboarding, accelerating time to value within thirty days, securing account retention, driving renewals, and identifying expansion opportunities. Candidates who thrive in this position will enjoy scaling quickly, influencing internal playbooks, and partnering with founders and business owners.
Ideal applicants bring professional experience from fast-paced industries such as software as a service, financial technology, or healthcare technology. The organizational culture embraces a fully remote structure with team members across multiple countries, unlimited paid time off, global team retreats, and a collaborative environment centered on high competence and low ego.
Responsibilities
- Manage the onboarding journey for new clients to transition signed proposals into paid accounts within a fast timeline
- Ensure clients achieve value from placed talent within thirty days through effective kickoff, role scoping, matching, and follow-up
- Coordinate cross-functional efforts between recruiting, training, and finance departments
- Maintain a customer satisfaction score of 95 percent or higher while resolving operational bottlenecks
- Oversee an assigned portfolio of client accounts to guarantee health, retention, and successful renewals
- Serve as a trusted advisor to customer business owners and identify upsell opportunities for additional seats or new roles
- Monitor talent performance and client sentiment to detect and mitigate cancellation risks early
- Develop scalable onboarding playbooks and relay customer insights back to founding, sales, and recruiting teams
Requirements
- Proven background managing end-to-end client portfolios at early-stage, high-growth SaaS, fintech, or healthcare technology companies
- Experience executing customer onboarding timelines of 30 days or less while maintaining high customer satisfaction
- Demonstrated ability to identify and close account expansion and upsell deals independently
- Track record of maintaining retention metrics and successfully rescuing at-risk client accounts
- Strong written communication skills and meticulous CRM documentation habits
- Availability to work hours that overlap with US-based clients
Qualifications
- Previous experience working within a venture-backed startup environment
- Familiarity with healthcare technology sector operations
Core Skills
Benefits
- Fully remote working environment with a multicultural team spanning multiple countries
- Unlimited paid time off policy
- Participation in international company retreats
- Opportunity to step into early leadership roles and shape organizational growth
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is fully remote, though working hours must overlap with US-based clients.
What background is required for this role?
Candidates must have experience managing end-to-end client relationships in early-stage SaaS, fintech, or healthcare technology companies, along with a track record of handling fast onboardings and identifying upsell opportunities.
What benefits and perks are included?
The position offers unlimited paid time off, global team retreats, and opportunities for early leadership growth within a remote team.
What is the salary for this position?
The salary is not specified in the job posting.
Sample Interview Questions
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