Remote opportunity at
TwilioPhone Numbers Operations Specialist 2
Twilio is seeking a Phone Numbers Operations Specialist 2 to join its global phone number operations team. Operating within the Super Network infrastructure, the person in…
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About This Role
Twilio is seeking a Phone Numbers Operations Specialist 2 to join its global phone number operations team. Operating within the Super Network infrastructure, the person in this role handles customer inquiries via email, assists with phone number porting, acquires short codes and Sender IDs, and ensures users can access necessary numbers for their applications. This remote position supports external and internal customers by analyzing issues, categorizing support tickets, and managing…
Job Description
Twilio is seeking a Phone Numbers Operations Specialist 2 to join its global phone number operations team. Operating within the Super Network infrastructure, the person in this role handles customer inquiries via email, assists with phone number porting, acquires short codes and Sender IDs, and ensures users can access necessary numbers for their applications. This remote position supports external and internal customers by analyzing issues, categorizing support tickets, and managing carrier partner notifications.
The ideal candidate possesses strong organizational and problem-solving skills, can manage complex tasks under pressure, and demonstrates clear written and verbal communication. This role suits professionals with experience in customer-facing operations within telecommunications or eCommerce sectors who enjoy working with data and collaborating across teams.
Twilio operates as a remote-first enterprise, though employees may occasionally need to travel or report in person for specific team gatherings, functional off-sites, or customer meetings.
Responsibilities
- Provide email support to customers to ensure a positive experience
- Assess product and service issues to resolve basic and intermediate problems
- Answer intermediate to advanced questions from internal and external customers
- Log customer interactions and categorize issues accordingly
- Learn new operational processes across various subject areas
- Respond to and action incoming carrier partner notifications
- Manage complex issues promptly and transparently for customers and internal teams
Requirements
- Willingness to work flexibly in rotational schedules
- 4 to 6 years of experience working with global customers in operations or customer-facing teams
- Basic technical skills including SQL, data analytics, and an understanding of APIs
- Empathy for solving customer and carrier problems backed by data
- Detail-oriented mindset with strong organizational skills and comfort with ambiguity
- Above average written and verbal communication skills
- Ability to collaborate with communications partners and industry players to troubleshoot issues
Qualifications
- Experience within an eCommerce or Telecommunications organization
- Hands-on experience in SQL, Looker, Tableau, or similar data extraction and visualization tools
- Familiarity with APIs and related technologies
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is based remotely in India, specifically within Karnataka, Tamil Nadu, Telangana, Maharashtra, and Delhi. Employees may occasionally need to travel for in-person meetings or team gatherings.
What is the salary for this role?
The salary is not stated in the job posting.
What experience is required to apply?
Candidates must have four to six years of experience working with global customers in customer-facing operations teams, preferably in telecommunications or eCommerce, alongside basic technical skills in SQL, APIs, and data analytics.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.