Remote opportunity at
TwilioStrategic Account Executive
Twilio is seeking a Strategic Account Employee to join its team remotely based in Japan. This remote-first role focuses on expanding existing customer relationships and supporting…
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About This Role
Twilio is seeking a Strategic Account Employee to join its team remotely based in Japan. This remote-first role focuses on expanding existing customer relationships and supporting the growth strategy of Twilio Japan through cross-selling and up-selling initiatives. The position involves collaborating with cross-functional internal partners such as product managers, partner managers, marketing, and solution engineering teams. The customer base spans multiple industries including retail, financial services, manufacturing, transportation, public sectors,…
Job Description
Twilio is seeking a Strategic Account Employee to join its team remotely based in Japan. This remote-first role focuses on expanding existing customer relationships and supporting the growth strategy of Twilio Japan through cross-selling and up-selling initiatives. The position involves collaborating with cross-functional internal partners such as product managers, partner managers, marketing, and solution engineering teams. The customer base spans multiple industries including retail, financial services, manufacturing, transportation, public sectors, system integrators, independent software vendors, and rapidly growing technology startups.
The role requires an individual capable of managing customer relationships with line of business executives, application owners, product managers, digital strategy partners, and CxOs. Candidates may be asked to report in person occasionally for functional off-sites, team gatherings, or client meetings, and the position involves an anticipated travel commitment of up to 50 percent. Twilio applies artificial intelligence to streamline its recruitment processes, though human team members make all final employment decisions. The company operates as an equal opportunity employer.
Responsibilities
- Design and execute a territory strategy and targeted account plan to drive business growth and expansion within current accounts
- Partner with internal teams to establish shared objectives, align strategies, and secure necessary operational support
- Manage the sales pipeline and forecast financial metrics including revenue, incremental annual commitment values, and deal sizing using SFDC and associated tools
- Represent corporate messaging, vision, mission, and core values to clients, potential buyers, and external collaborators
Requirements
- Bring at least five years of combined experience in high-touch sales targeting Japanese clients
- Possess native-level proficiency in Japanese for written and verbal communication
- Demonstrate a proven background in driving business growth and executing expansion strategies
- Maintain business-level reading and writing comprehension in English
- Show the ability to engage with and influence technical and business leaders to establish partnerships
Qualifications
- Background working with global communications platforms, telecom companies, or carriers
- Experience in Software, SaaS, CPaaS, or CCaaS involving artificial intelligence capabilities
- Fluent verbal communication skills in English
- Familiarity with cloud technology sales such as IaaS, PaaS, virtualization, and security
- Experience partnering with system integrators, resellers, and value-added resellers to expand market reach
Core Skills
Benefits
- Competitive financial compensation
- Generous time off allocations
- Parental and wellness leave options
- Healthcare coverage
- Retirement savings plan
- Support for community volunteering and donation initiatives
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this Strategic Account Executive position located?
This role is remote and based in Japan. However, the employer anticipates up to 50% travel for customer meetings and in-person connections, and employees may occasionally be asked to report in person for team gatherings or off-sites.
What are the primary experience requirements for this role?
Applicants must have at least five years of combined high-touch sales experience working with Japanese customers, native-level Japanese communication skills, and business-level English reading and writing abilities.
Is salary information provided in the job posting?
The posting does not specify a salary, noting only that competitive pay is offered alongside other benefits.
What employment type is this position?
The posting does not explicitly state the employment type, though it outlines comprehensive benefits including healthcare, retirement savings, and leave programs.
Sample Interview Questions
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