Remote opportunity at
TwilioDigital Sales Representative - Expansion
Twilio is seeking a Digital Sales Representative - Expansion to join its remote team. The company builds communication solutions and developer tools spanning messaging, email, and…
Career Tools
About This Role
Twilio is seeking a Digital Sales Representative - Expansion to join its remote team. The company builds communication solutions and developer tools spanning messaging, email, and voice services. In this position, the professional will lead relationships within the Self Service customer segment, focusing on revenue protection, upselling, and cross-selling. The role involves managing an assigned book of business, carrying out programmable sales plays, and meeting financial goals for revenue and…
Job Description
Twilio is seeking a Digital Sales Representative - Expansion to join its remote team. The company builds communication solutions and developer tools spanning messaging, email, and voice services. In this position, the professional will lead relationships within the Self Service customer segment, focusing on revenue protection, upselling, and cross-selling. The role involves managing an assigned book of business, carrying out programmable sales plays, and meeting financial goals for revenue and gross profit. The ideal candidate utilizes data-driven account strategies, collaborates with internal teams across finance, product, support, and marketing, and handles deal closures within a CRM environment. Applicants should note that this remote position cannot be filled in certain states, including California, Connecticut, Illinois, Massachusetts, Maryland, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington, and Washington D.C. Occasional travel may be required for team off-sites, project meetings, or customer gatherings.
Responsibilities
- Manage and expand customer accounts within the Self Service segment to protect revenue and drive cross-sells and upsells
- Execute programmable sales plays to consistently achieve gross profit, gross margin, and revenue targets
- Partner cross-functionally with product, finance, support, and services teams to facilitate renewals and encourage net negative churn
- Maintain an accurate sales pipeline and revenue forecast inside Salesforce through proactive outreach and manager collaboration
- Implement automation strategies to engage a high volume of accounts while preserving client satisfaction and minimizing churn
- Align with marketing teams on messaging and campaigns
Requirements
- At least two years of closing experience, or one plus years of closing experience at a SaaS or CPaaS company
- Proven background in handling business forecasts and financial models
- Experience interacting with and influencing technical and business leaders to establish supportive partnerships
- Demonstrated ability to use data-driven account development strategies to identify opportunities and prove value
- Track record of successfully delivering revenue and gross profit results
- Strong written and verbal communication skills
Qualifications
- Entrepreneurial mindset with a readiness to define processes and build programs
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Commissions eligibility
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Twilio operates as a remote-first company for this role. However, it cannot be held by candidates residing in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
What is the employment type?
The posting indicates that this is a full-time position.
What experience is required to apply?
Candidates must have either two years of general closing experience or at least one year of closing experience at a SaaS or CPaaS company, along with a background in managing financial models and business forecasts.
Are travel requirements expected for this job?
Yes, occasional travel may be necessary for team gatherings, functional off-sites, or in-person customer meetings.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.