Remote opportunity at
TwilioSenior Solutions Engineer
Twilio is hiring a Senior Solutions Engineer to join its Digital Sales Communications team. This remote role is based in the United Kingdom and requires approximately…
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About This Role
Twilio is hiring a Senior Solutions Engineer to join its Digital Sales Communications team. This remote role is based in the United Kingdom and requires approximately 10% travel for in-person team gatherings, functional off-sites, and customer meetings. The company focuses on shaping modern communications and enabling developers and businesses worldwide to build personalized customer experiences. In this pre-sales position, the successful candidate will lead technical sales engagements, propose system architectures,…
Job Description
Twilio is hiring a Senior Solutions Engineer to join its Digital Sales Communications team. This remote role is based in the United Kingdom and requires approximately 10% travel for in-person team gatherings, functional off-sites, and customer meetings. The company focuses on shaping modern communications and enabling developers and businesses worldwide to build personalized customer experiences.
In this pre-sales position, the successful candidate will lead technical sales engagements, propose system architectures, deliver product demonstrations, and address customer concerns. The role requires partnering closely with Account Executives to run technical discovery sessions, design proofs-of-concept, and author technical documentation. Applicants should possess a strong technical background with experience in software development, cloud technologies, or APIs, combined with client-facing or pre-sales expertise.
Twilio utilizes artificial intelligence to streamline recruitment administration, but final hiring decisions are conducted by human staff. The organization offers competitive compensation and various employee support benefits, with specific offerings varying by location. Equal opportunity and fair chance hiring practices are observed.
Responsibilities
- Collaborate with Account Executives on pre-sales tasks such as opportunity qualification, product demonstrations, proofs-of-concept, and requests for proposals
- Drive the technical and product sales process to help buyers achieve their goals through API utilization and best practices
- Act as a trusted advisor by uncovering technical pain points during discovery and presenting tailored solutions
- Deliver engaging, interactive product demonstrations showcasing communications capabilities to both technical and non-technical stakeholders
- Contribute reusable presentation materials and knowledge sharing within the solutions engineering community
Requirements
- Over five years of pre-sales experience selling complex technical products, or at least three years of professional experience supporting technical products in delivery, consulting, or other customer-facing capacities
- Strong communication and presentation skills capable of explaining complex topics to diverse audiences
- Proficiency in software development or working knowledge in backend technologies such as Java, C#, Node.js, Python, or PHP
- Familiarity with web development concepts including JavaScript, HTML, CSS, and frontend frameworks like React, Vue.js, or Angular
- Practical experience building applications utilizing REST APIs
Qualifications
- Bachelor or Master degree in Computer Science, Mathematics, Engineering, or equivalent practical experience
- Familiarity with cloud application architecture and cloud platforms such as Amazon Web Services, Google Cloud, or Microsoft Azure
- Previous professional background in security, contact centers, SIP, or telecommunications
- Prior familiarity with structured sales methodologies
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Support for employee volunteering and donation efforts
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, the role is remote and must be based in the United Kingdom. However, employees may occasionally report in person for customer meetings, team gatherings, or off-sites, involving roughly 10% travel.
What experience is required for this role?
Candidates must have either 5+ years of pre-sales experience with complex technical products or 3+ years of professional experience supporting technical products in a customer-facing delivery or consulting capacity.
What is the salary for this position?
The posting does not specify a salary, noting only that competitive pay is offered and varies by location.
Sample Interview Questions
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