Remote opportunity at
ada CXPresales Consultant
ada CX is seeking a remote Presales Consultant to act as the technical voice for key sales opportunities within the North American market. In this role,…
Career Tools
About This Role
ada CX is seeking a remote Presales Consultant to act as the technical voice for key sales opportunities within the North American market. In this role, you will collaborate with Account Executives and Account Managers to conduct discovery sessions with customer service leaders, identify operational bottlenecks, and present working demonstrations built on the Ada platform across email, voice, and chat channels. You will design automation solutions for complex transactions, guide…
Job Description
ada CX is seeking a remote Presales Consultant to act as the technical voice for key sales opportunities within the North American market. In this role, you will collaborate with Account Executives and Account Managers to conduct discovery sessions with customer service leaders, identify operational bottlenecks, and present working demonstrations built on the Ada platform across email, voice, and chat channels. You will design automation solutions for complex transactions, guide prospective clients on generative artificial intelligence applications, and relay field feedback to the Product and Engineering divisions. Candidates take complete technical ownership of a designated book of business within their first three months, guiding deals from initial discovery to technical scoping, managing RFPs and security reviews, leading proofs of concept, and providing smooth handoffs to Professional Services. This position suits individuals with a strong background in solutions consulting who excel at technical communication, API integrations, and modern AI models.
Responsibilities
- Manage technical ownership of an assigned North American portfolio of Account Managers and Account Executives from initial discovery through technical scoping within the first quarter
- Win deals using custom prospect-branded demonstrations across voice, email, and chat, while creating reusable assets for the broader team
- Drive technical evaluations and proofs of concept to convert interested buyers
- Hand off closed deals to the Professional Services team with clear technical scoping
- Handle technical answers for RFPs and security questionnaires
- Increase technical win rates, influenced pipeline, and closed ARR while reporting recurring product gaps to Product and Engineering
Requirements
- Three to five years of experience in presales engineering, solutions consulting, or a related presales capacity
- Demonstrated ability to win deals through effective value communication and differentiation
- Familiarity with artificial intelligence technologies such as generative models and LLMs alongside their business use cases
- Technical knowledge of APIs, integration methodologies, and SaaS platforms including HubSpot, Zendesk, Salesforce, and Shopify
- Exceptional relationship-building, storytelling, and communication abilities
Core Skills
Benefits
- Unlimited vacation policy
- Comprehensive health benefits including dental, vision, extended health coverage, life insurance, and travel insurance
- Wellness account for overall lifestyle and well-being investments
- Employee and Family Assistance Plan
- Flexible work schedule
- Remote-first work environment with options to utilize a local hub
- Learning and development budget
- Work from home equipment and support budget
- Access to cutting-edge AI tools and large language models
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote-first with options to work from home or at a local hub.
What experience is required for this role?
Applicants need three to five years of experience in presales, solutions consulting, or presales engineering, along with proficiency in APIs, SaaS platforms, and AI technologies.
What is the salary for this position?
The salary is not stated in the job posting.
What benefits are offered?
Benefits include unlimited vacation, comprehensive health coverage, a wellness account, an employee assistance plan, learning and development budgets, and a work from home budget for full-time permanent employees.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.