Remote opportunity at
TwilioPrincipal, R&D Strategy & Operations
Twilio is hiring a remote Principal, R&D Strategy & Operations to guide strategic initiatives and oversee executive communications for the Product and Engineering divisions. Operating as…
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About This Role
Twilio is hiring a remote Principal, R&D Strategy & Operations to guide strategic initiatives and oversee executive communications for the Product and Engineering divisions. Operating as a key bridge between R&D and the rest of the company, this leadership position involves translating complex technical developments into clear, concise narratives for board updates and business reviews. The role is suited for an experienced professional capable of steering high-impact programs end to…
Job Description
Twilio is hiring a remote Principal, R&D Strategy & Operations to guide strategic initiatives and oversee executive communications for the Product and Engineering divisions. Operating as a key bridge between R&D and the rest of the company, this leadership position involves translating complex technical developments into clear, concise narratives for board updates and business reviews.
The role is suited for an experienced professional capable of steering high-impact programs end to end, collaborating with finance and data teams to automate reporting metrics, and establishing lean processes across a decentralized organization. Reporting directly to the Director of R&D Strategy & Operations, the person in this position will participate in annual and quarterly planning cycles while maintaining alignment through the Release Council.
Twilio operates as a remote-first workplace delivering customer engagement solutions and cloud communications platforms. While remote, employees may be asked to travel approximately five to ten percent of the time for customer meetings, team gatherings, or functional off-sites. The company provides competitive compensation packages, healthcare benefits, retirement savings programs, and wellness leave.
Responsibilities
- Manage executive narratives and R&D updates for monthly and quarterly business reviews and board meetings
- Drive high-priority strategic projects set by the Chief Product and Technology Officer and executive leadership
- Collaborate on annual and quarterly planning cycles alongside mid-year retrospectives
- Monitor progress via the Release Council to identify and surface risks early
- Coordinate the R&D and Go-To-Market interlock to inform planning schedules
- Establish and promote lean processes to minimize manual oversight
- Work alongside finance and data departments to automate business and product metric reporting
- Drive change management initiatives to boost process adoption throughout a decentralized R&D structure
Requirements
- Over 10 years of professional background spanning product, engineering, and program or process management
- Leadership expertise gained either through direct management or influence
- Demonstrated history of leading product operations or programs within B2B SaaS or PaaS environments
- Proven track record of executing complex, highly cross-functional programs from start to finish
- Exceptional written and verbal communication skills to distill intricate details into executive narratives
- Capacity to establish trust across organizational divides and handle ambiguous, fast-moving environments
Qualifications
- Bachelor degree in Computer Science, a related discipline, or equivalent practical experience
- Master degree in Computer Science, engineering, or business administration
- Direct history of spearheading change management initiatives within B2B SaaS settings
Core Skills
Benefits
- Competitive pay rates with potential eligibility for corporate bonus and equity plans
- Generous paid time off, sick time, and personal time off
- Ample parental and wellness leave
- Comprehensive healthcare insurance coverage
- Retirement savings program including a 401(k) account
- Support for community volunteering and donation efforts
Frequently Asked Questions
Is this position remote?
Yes, this role is fully remote, though approximately 5% to 10% travel is anticipated for customer meetings, team gatherings, and functional off-sites.
What is the employment type?
The posting specifies full-time employment.
What salary does Twilio offer for this role?
The salary depends on geographic location, ranging from $171,120 to $251,600 across different eligible states and the San Francisco Bay area. The posting notes that precise pay is determined by permissible factors such as skills and experience.
How long will applications be accepted?
Applications are intended to be accepted until October 9, 2026, but this timeline may shift based on business needs.
Sample Interview Questions
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