Opportunity at
RenmoneyProduct Manager, Customer Support
This full-time, on-site Product Manager role at Renmoney in Nigeria covers the customer support product experience across app, web and contact centre channels. The manager sets…
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About This Role
This full-time, on-site Product Manager role at Renmoney in Nigeria covers the customer support product experience across app, web and contact centre channels. The manager sets the roadmap for in-app help, ticketing, knowledge base, chat and self-service flows, and uses support data to decide priorities. The job focuses on shortening resolution times and improving satisfaction scores.
Job Description
This full-time, on-site Product Manager role at Renmoney in Nigeria covers the customer support product experience across app, web and contact centre channels. The manager sets the roadmap for in-app help, ticketing, knowledge base, chat and self-service flows, and uses support data to decide priorities. The job focuses on shortening resolution times and improving satisfaction scores.
Responsibilities
- Define and execute the roadmap for customer support products
- Ship features that reduce handle time and improve first-contact resolution
- Analyze ticket volumes, categories, SLAs and escalation rates
- Run experiments on support flows, FAQs and in-app guidance
Requirements
- 3+ years of customer service product management, preferably in fintech, banking or digital lending in Nigeria
- Understanding of support operations, ticketing systems and omnichannel support
- Experience with data-driven prioritization and support metrics such as FCR, AHT, SLA and CSAT
Qualifications
- Familiarity with CBN and NDIC regulations is a plus
Core Skills
Benefits
- Competitive compensation and performance bonuses
- Health benefits and a flat team structure
- Flexibility and access to modern tools
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The posting lists Nigeria with an on-site working arrangement.
What support metrics does the role use?
The posting refers to first-contact resolution, average handle time, SLA compliance and CSAT or NPS scores.
Is a salary stated?
The posting does not specify a salary figure, only competitive compensation.
Sample Interview Questions
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